We are a family-owned hotel in the heart of Golders Green,London, offering guests a warm and welcoming experience.
We are looking for a friendly and professional Hotel Receptionist to join our Front of House team and provide excellent customer service.
Responsibilities
- Managing guest check-ins, check-outs and room reservations.
- Responding to emails and guest enquiries.
- Handling guest complaints and resolving issues professionally.
- Processing payments, balancing daily accounts and banking.
- Liaising with other hotel departments to ensure smooth operations.
- Using hotel management systems, telephone systems, PDQ machine and OTA websites.
Skills & Experience
- Previous hotel reception experience preferred.
- Excellent communication and customer service skills.
- Strong organisational and multitasking abilities.
- Ability to work under pressure.
- Flexible, professional and positive attitude.
If you are passionate about hospitality and want to join a friendly, supportive team, we would love to hear from you!
Benefits
- £13.69 per hour plus excellent benefits company and Perks
