At a Glance
- Tasks: Lead global customer support operations and drive automation for a resolution-first culture.
- Company: Cover Genius, a forward-thinking company focused on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team and help shape the future of customer service.
- Why this job: Make a real impact by enhancing customer support and driving innovation.
- Qualifications: Proven leadership in customer support and experience with automation strategies.
The predicted salary is between 70000 - 90000 £ per year.
Cover Genius is seeking a Senior Manager, Customer Support to own and run our global customer support operations, driving automation and a resolution‑first culture across regions and vendors. This hands‑on leadership role reports to the Director of Service Operations and collaborates with Product, Engineering, QA and People teams to implement change that lands on the floor, not just on slides.
You will lead a distributed team, maintain SLA targets, and push for a scalable, quality‑driven approach.
Global Head of Customer Support & Automation employer: King River Capital Group
Cover Genius is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and employee growth are at the forefront. With a focus on driving automation and a resolution-first approach, employees are empowered to make impactful changes while working alongside talented teams across various functions. Located in a vibrant environment, Cover Genius offers unique opportunities for professional development and a commitment to maintaining a healthy work-life balance.
