IT Engineer - Desk-Side Support (Level 1 & 2) in Wolverhampton

As an IT Engineer (Level 1–2) you will provide on-site technical assistance to end users within an office or field-based environment. You will be responsible for resolving hardware, software, and network issues in person, ensuring minimal disruption to daily operations. You will handle both straightforward first-line tasks and more advanced second-line escalations, delivering excellent customer service and maintaining high technical standards.

Responsibilities

• Level 1 (First-Line Support)

• Provide face-to-face technical support to employees for PCs, laptops, printers, mobile devices, and peripherals.
• Perform initial troubleshooting for software issues, login problems, and connectivity faults.
• Set up new user equipment, including device imaging, account creation, and basic configurations.
• Log, track, and update support tickets using the company’s service management system.
• Escalate complex issues to Level 2 or specialist teams when required.

• Diagnose and fix more advanced hardware and software issues that cannot be resolved remotely.
• Support Windows OS, Microsoft 365, Active Directory, and common business applications.
• Manage user account permissions, group memberships, and policy issues.
• Install, configure, and maintain physical IT infrastructure, including network points, AV equipment, and workstation setups.
• Perform root-cause analysis on recurring issues and recommend long-term solutions.
• Assist with IT projects such as hardware refreshes, office moves, and system upgrades.

Qualifications

• Experience providing desk-side or 1st/2nd line technical support in a business environment.
• Strong understanding of Windows 10/11, Office 365, basic networking (TCP/IP, DNS, Wi-Fi), and hardware troubleshooting.
• Familiarity with imaging tools, device deployment, and asset management systems.
• Knowledge of Active Directory (password resets, group policy awareness, user admin).
• Excellent communication and customer-service skills with a calm, professional manner.
• Ability to prioritise and manage multiple support tasks in a busy workplace.
• Relevant certifications (advantageous): CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals.

Additional Information

Having an inclusive and flexible culture helps the business continue to grow as a strong, dynamic and innovative organisation. At King and Moffatt, we believe in the power of diversity and inclusion to drive innovation, creativity, and success. We are committed to creating a workplace where all employees feel welcomed, valued, and respected regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity. We strive to build a culture that celebrates differences, encourages open dialogue, and promotes equal opportunities for growth and advancement.