At a Glance
- Tasks: Deliver exceptional customer experiences and maximise sales opportunities in a new outlet.
- Company: Join King Living, a respected Australian furniture brand, as part of the founding UK Outlet team.
- Benefits: Shape the culture and customer experience while developing your career in a dynamic environment.
- Other info: Weekend work required; furniture knowledge helpful but not essential—we'll teach you!
- Why this job: Be part of something new and exciting, influencing the future of retail at King Living.
- Qualifications: Retail or customer service experience preferred; passion for customer satisfaction is key.
The predicted salary is between 22050 - 26950 £ per year.
King Living is opening its first UK Outlet—and we're looking for the founding team to bring it to life. Located within our dedicated, owner-operated warehouse in Hemel Hempstead, the Outlet plays an important role within our UK retail network, giving beautifully crafted furniture—including cancelled orders, customer returns, ex-display pieces and outlet-exclusive products—a second opportunity to find the right home. This is a rare opportunity to help establish a completely new retail format for King Living UK. As part of the founding team, you'll help shape the customer experience, operating model and culture from day one. The decisions you make won't just influence this Outlet—they'll help define the future of the Outlet network as it grows.
What You'll Own
- Sales & Customer Experience: Deliver exceptional customer experiences and maximise every sales opportunity. Build genuine relationships, understand customer needs and confidently guide customers towards the right solution whilst setting clear expectations around outlet purchases.
- Inventory & Outlet Operations: Help keep the Outlet commercially ready to trade. Support showroom replenishment, stock presentation, customer collections and inventory movement while working closely with Warehouse colleagues.
- Team Contribution: Be the teammate everyone wants beside them. Support wherever needed, contribute ideas, solve problems and help create an environment where everyone succeeds together.
- Brand Standards: Represent King Living with professionalism and pride. Maintain premium showroom presentation whilst embracing the fast-moving nature of an Outlet environment.
Who You Are
You're commercially minded, practical and customer-focused. You enjoy talking to people, solving problems and staying busy. You're equally happy helping a customer choose their new sofa, preparing a collection, locating stock or refreshing the showroom. You're naturally take ownership, communicate well and enjoy working as part of a close-knit team where everyone contributes.
You'll likely bring:
- Retail, hospitality or customer service experience
- A genuine passion for delivering exceptional customer experiences
- Strong communication and relationship-building skills
- A proactive, hands-on attitude
- Good organisational skills and attention to detail
- Confidence learning new systems and processes
- Weekend work is required to support the needs of the business.
- A willingness to support across sales, operations and customer collections
- Furniture experience is helpful, but not essential. We'll teach you our products.
We're looking for people with the right mindset.
Why Join King Living?
This is a rare opportunity to join the founding team of King Living's first UK Outlet. You’ll help shape the culture, ways of working and customer experience from day one while developing your career with one of Australia's most respected furniture brands. If you enjoy working with great people, love solving problems and want to be part of building something new—we'd love to hear from you.
Outlet Sales Consultant employer: King Living Pty
King Living offers a unique opportunity to be part of the founding team for its first UK Outlet in Hemel Hempstead, where you can shape the customer experience and operational culture from the ground up. With a focus on exceptional customer service and teamwork, employees benefit from a supportive work environment that encourages personal growth and development within one of Australia's most respected furniture brands. Join us to not only contribute to a new retail format but also to build lasting relationships and enjoy a fulfilling career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Outlet Sales Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like King Living Pty, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like King Living Pty!
We think you need these skills to ace Outlet Sales Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at King Living Pty, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at King Living Pty and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show King Living Pty that you’re ready to jump in and contribute right away!
How to prepare for a job interview at King Living Pty
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
