At a Glance
- Tasks: Be the customer's advocate, resolving issues with empathy and creativity.
- Company: Join King Living, a premium Australian furniture brand with a global presence.
- Benefits: Enjoy generous discounts, career growth opportunities, and paid parental leave.
- Other info: Work in a supportive environment that values innovation and collaboration.
- Why this job: Make a real impact by delivering exceptional customer experiences and using AI tools.
- Qualifications: Experience in customer service with strong problem-solving and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Be the customer's advocate — resolving complex issues with empathy, speed and ownership.
This is not just a customer service role where you follow a script and close a ticket. This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability. You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.
You will work closely with Customer Service, Warranty, Delivery and internal teams to route issues to the right place and follow through to resolution — and you will report back the themes and trends you see every day to help King Living get better at the things that matter most to customers.
If you are a customer-first professional with strong problem-solving instincts and a genuine drive to make things right — this is the role for you.
What You Will Own
- Warranty Resolution & Case Ownership: Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.
- Customer Communication & Coordination: Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.
- AI-Driven Support: Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.
- Escalation & Operational Support: Identify high-risk or complex issues and elevate appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.
- Process & Improvement: Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.
Who You Are
You will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry. What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed. You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.
- Proven background in customer service, preferably in furniture, retail or service-based industries
- Strong conflict resolution, de-escalation and communication skills
- Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage
- Understanding of warranties, consumer guarantees and product fault assessment
- Comfortable using digital tools, AI-enabled systems and knowledge bases
- Problem-solving mindset with a genuine focus on customer satisfaction
- Strong product knowledge — or the curiosity and drive to build it quickly
AI at King Living
King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation. You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.
Why People Join King Living — And Stay
- An Iconic Australian Brand: Since 1977, King Living has redefined Australian furniture design. With showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.
- AI-Forward Environment: King Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.
- Career Growth: Clear pathways into Senior Customer Service Representative, Team Manager, and specialist enablement or quality roles.
- Generous Discounts: Employee and family & friends discounts on our full premium product range.
- Family First: Paid parental leave to support you through every stage of life.
- A Team That Backs You: A supportive, values-driven environment with an EAP program and regular team events.
About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow. Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.
Ready to champion King Living customers with empathy and expertise? We'd love to hear from you.
Customer Service Consultant employer: KING Living Inc.
At King Living, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in our Hemel Hempstead Outlet. Our commitment to employee growth is evident through ongoing training and mentorship opportunities, allowing you to lead a passionate team while delivering outstanding customer experiences. With a focus on innovation and design excellence, we offer a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KING Living Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KING Living Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KING Living Inc.:Your cover letter is your chance to shine! Tell us why you want to work at KING Living Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KING Living Inc.!
How to prepare for a job interview at KING Living Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
