At a Glance
- Tasks: Lead the hire desk operations and ensure top-notch customer satisfaction.
- Company: Join a modern family business with over 40 years of experience in crane hire.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team environment.
- Other info: Full-time office role with excellent development opportunities.
- Why this job: Make a real impact by improving operational efficiency and customer service.
- Qualifications: Experience in hire desk management and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors.
We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre.
We are a modern family business established more than 40 years ago.
Our people are our most important asset.
We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages.
The Role
We are looking for an enthusiastic and driven Hire Desk Manager to lead the day-to-day operations of our busy hire desk.
The ideal candidate will be a confident leader with strong organisational and communication skills.
In this fast-paced and dynamic environment, you will play a key role in ensuring the smooth and efficient running of the hire desk, making a significant contribution to the overall success of the business.
The Key Responsibilities
- Oversee the day-to-day management of a busy hire desk, ensuring the highest level of customer satisfaction.
- Coordinate hire desk activities, including managing a busy diary, scheduling hires, allocating crane drivers and personal to hires, and managing resources within a timely fashion.
- Maintain accurate records of crane and personal availability and hire transactions.
- Process Orders and quotations via the booking system.
- Develop and implement strategies to improve operational efficiency and customer service.
- Working closely with the Office / Administration Manager, to streamline processes and communications.
- Consult with clients to ensure repeat business and maximise sales opportunities.
- Liaise with site surveys regarding appointment, lift plans and risk assessments.
- Coordinate vehicle bookings with the yard and transport team, ensuring availability and schedules align with the required specifications and timing required by the client.
- Arrange Necessary Equipment (Tackle), collaborate with the yard to prepare and allocate the appropriate equipment for the hire, confirming details in advance to avoid delays.
- Train, supervise, and mentor hire desk staff to achieve their full potential.
- Resolve customer enquiries and complaints in a professional and timely manner.
- Collaborate with other departments and cross hire company to ensure seamless operations.
- Approving annual leave and absence management.
The Qualifications/Experience
- Previous experience in a hire desk management or similar role
- Strong leadership and team management skills
- Excellent organisational and multitasking abilities
- Exceptional communication and people skills
- Ability to work under pressure and meet tight deadlines
The Benefits
- Competitive salary and benefits package
- Opportunity for career growth and development
- Be a part of a supportive and collaborative team
This is a full time, office based role. To be eligible to apply, you must have the right to live and work in the UK and live within a commutable distance to West Drayton
Kind Lifting is an equal opportunities employer.
Hire Desk Manager in London employer: King Lifting
At King Lifting, we pride ourselves on being a modern family-run business that values our employees and fosters a supportive work culture. As an HGV Technician, you will benefit from competitive salaries, a comprehensive pension scheme, and ongoing training opportunities to enhance your skills in a professional environment. Join us in a role where your expertise is recognised and rewarded, while contributing to our strong reputation in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like King Lifting and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at King Lifting!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like King Lifting keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to King Lifting:This is your chance to really connect with the team at King Lifting. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at King Lifting
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with King Lifting.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show King Lifting that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at King Lifting. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
