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- Tasks: Welcome patients and ensure a smooth, professional experience from arrival to check-out.
- Company: Join a supportive team in a premium healthcare clinic in Central London.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Why this job: Be the first point of contact and make a real difference in patient care.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Opportunity to grow in a high-performing team within the healthcare sector.
The predicted salary is between 30000 - 35000 £ per year.
**Location:** Central London, W1
**Contract:** Full-time, on-site
**Salary:** £30,000 - £35,000
My client is seeking a warm, organised and service-minded Receptionist to join their Front of House team. You will be the first point of contact for their patients, helping to deliver a calm, elegant and highly professional experience from arrival to check-out.
**What you’ll do**
- Welcome patients, provide guidance and ensure a smooth, reassuring experience throughout their visit.
- Manage check-in/check-out, appointments, paperwork and daily clinic flow.
- Support clinicians by keeping diaries accurate and up to date and by coordinating diagnostic or procedure schedules.
- Maintain accurate records in our EMR system; prepare and check patient letters, forms and follow-up items.
- Handle payments, deposits, and invoices with accuracy and professionalism.
- Uphold GDPR, confidentiality, and clinic compliance standards; contribute to a tidy, premium reception environment.
- Work closely with the Front of House Manager, nursing and imaging teams to keep clinics running on time.
**What we’re looking for**
- Experience in a premium healthcare, hospitality, or customer-facing environment.
- Excellent communication skills with a polished, confident telephone manner and strong written English.
- Highly organised, calm under pressure, and comfortable managing multiple tasks at once.
- Accurate and reliable with EMR/CRM systems, email, and basic Microsoft Office.
- Warm, patient-centred, and naturally professional in manner and presentation.
**Desirable**
- Experience in private healthcare or ophthalmology.
- Knowledge of clinic administration, medical terminology, or CQC expectations.
You’ll be part of a supportive, high-performing team in a specialist clinic, helping deliver outstanding care and a truly premium patient experience.
**Get in touch:** Send your CV to adam@kinghealthcare.co.uk or call/message Becky on 07912074756.
Receptionist (Patient Services) employer: King Healthcare Ltd.
Contact Detail:
King Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Patient Services)
✨Tip Number 1
Make sure to research the clinic before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, a warm and confident manner is key. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the clinic is the right fit for you. Think about what you want to know about their patient care approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist (Patient Services)
Some tips for your application 🫡
Show Your Warmth: As a Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your warm and welcoming personality. Use friendly language and share experiences that highlight your service-minded approach.
Highlight Your Organisational Skills: Being organised is key in this role. In your application, mention specific examples where you've successfully managed multiple tasks or kept things running smoothly. This will show us you're up for the challenge!
Polish Your Communication: Excellent communication is a must! Ensure your written application is clear, concise, and free of errors. A confident tone will help convey your professionalism, so don’t shy away from showcasing your strong written English skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at King Healthcare Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist in Patient Services. Familiarise yourself with the tasks mentioned in the job description, like managing check-ins and supporting clinicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will highlight your polished telephone manner and strong written English.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks under pressure. You could mention how you kept diaries accurate and up to date or coordinated schedules effectively. This will show that you can handle the fast-paced environment of a clinic.
✨Emphasise Your Warmth and Professionalism
The role requires a warm, patient-centred approach. During the interview, let your personality shine through. Share stories that reflect your ability to create a calm and reassuring experience for patients. This will help convey that you’re not just qualified but also a great fit for their team culture.
