At a Glance
- Tasks: Lead a dynamic team to drive patient engagement and revenue growth in private healthcare.
- Company: Join a progressive private healthcare organisation making waves in health screening.
- Benefits: Competitive salary, commission, and opportunities for career development.
- Other info: Exciting growth stage with autonomy to shape strategies and lead a talented team.
- Why this job: Shape the future of health services while making a real impact on patient experiences.
- Qualifications: Experience in healthcare sales and strong leadership skills required.
Patient Engagement Manager - Lead Growth. Drive Patient Engagement. Shape the Future of Health Screening.
Location: London
Salary: £45,000 - £50,000 plus commission
Full Time
An exciting opportunity has arisen for an experienced, commercially driven Patient Engagement Manager to join a leading private healthcare organisation in London. This is a senior leadership role with responsibility for driving revenue growth across a growing portfolio of Preventative Health services. You'll lead a high-performing Patient Engagement team, overseeing both preventative health sales and appointment enquiries, ensuring every patient receives an exceptional experience from their first interaction through to booking and beyond. This role is ideal for someone with a strong background in private healthcare, preventative health / health screening or medical sales who combines commercial acumen with outstanding leadership and relationship-building skills.
The Role
Reporting to the Chief Marketing Officer, you will take ownership of revenue generation, business development and patient conversion strategies, while leading and developing a dedicated patient engagement team. Working closely with senior leadership, consultants, marketing and operational teams, you will play a pivotal role in expanding preventative health services across both individual and corporate markets.
Key Responsibilities
- Revenue Growth & Commercial Performance
- Develop and deliver sales strategies to achieve ambitious revenue targets.
- Drive growth across preventative health, executive screening and premium health assessment services.
- Convert inbound patient enquiries into consultations and appointments.
- Identify and develop new revenue opportunities and referral partnerships.
- Monitor sales performance, forecasting and pipeline activity.
- Corporate Business Development
- Generate new corporate partnerships for employee health and wellbeing programmes.
- Build relationships with HR teams, business leaders and employee benefits providers.
- Prepare and present tailored corporate proposals and health screening solutions.
- Develop long-term strategic client partnerships.
- Team Leadership
- Lead, motivate and develop the Patient Engagement and Appointments teams.
- Create a high-performance culture focused on exceptional patient service and commercial success.
- Ensure efficient enquiry management and seamless patient journeys across all service lines.
- CRM & Sales Performance
- Take ownership of the CRM system, ensuring accurate lead management and reporting.
- Implement effective follow-up processes to maximise enquiry conversion.
- Monitor key performance metrics including conversion rates, response times and pipeline value.
- Produce regular performance reports and identify opportunities for continuous improvement.
- Marketing Collaboration
- Work closely with the Marketing team to develop commercially focused campaigns.
- Contribute to digital marketing, email campaigns, corporate outreach and promotional initiatives.
- Support the development of new preventative health services aligned with market demand.
About You
- Proven success in healthcare, private medical or preventative health sales.
- A strong track record of delivering against revenue and growth targets.
- Experience developing corporate partnerships and winning new business.
- Previous experience managing sales pipelines and CRM systems.
- Excellent communication, presentation and stakeholder management skills.
- Strong commercial awareness with the ability to analyse data and drive performance improvements.
- Experience leading, coaching and developing successful teams.
What We're Looking For
- Commercially focused and target driven.
- A natural relationship builder with excellent interpersonal skills.
- Confident engaging with senior stakeholders and corporate clients.
- Highly organised with strong leadership capability.
- Analytical, proactive and solutions focused.
- Passionate about delivering an exceptional patient experience.
Why Apply?
This is an outstanding opportunity to join a progressive private healthcare organisation at an exciting stage of growth. You'll have the autonomy to shape strategy, lead a talented team and make a genuine impact on the future success of the business while developing your own career within a supportive and ambitious environment.
Patient Engagement Manager employer: King Healthcare Ltd.
Join a leading private healthcare organisation in London, where you will have the opportunity to drive growth and shape the future of health screening. With a strong focus on employee development and a culture that prioritises exceptional patient experiences, this role offers a unique chance to lead a high-performing team while enjoying competitive compensation and the potential for significant career advancement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like King Healthcare Ltd..
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at King Healthcare Ltd..
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like King Healthcare Ltd., don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Engagement Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at King Healthcare Ltd..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at King Healthcare Ltd..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to King Healthcare Ltd.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at King Healthcare Ltd.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at King Healthcare Ltd.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research King Healthcare Ltd.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
