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- Tasks: Lead a team to create a seamless, premium patient experience in a clinical setting.
- Company: Respected specialist clinic in Central London with a focus on patient care.
- Benefits: Competitive salary, hands-on leadership role, and opportunity to make a real difference.
- Why this job: Shape high-end patient experiences and work in a dynamic, supportive environment.
- Qualifications: 2-3+ years in healthcare or luxury hospitality with strong organisational skills.
- Other info: Join a motivated team and contribute to continuous service improvement.
The predicted salary is between 38000 - 40000 £ per year.
We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.
What you'll do- Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.
- Coordinate busy clinic diaries, patient flow and same-day treatments with precision.
- Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.
- Support and coach the FOH team; ensure effective rotas and smooth daily operations.
- Work closely with clinicians, nursing and imaging teams to keep clinics running on time.
- Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.
- 2–3+ years' experience in premium healthcare, luxury hospitality, or similar FOH leadership.
- Outstanding communication and impeccable written English.
- Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.
- Calm, polished, patient-centred approach with excellent judgement and discretion.
- High accuracy with EMR/CRM systems, payments and documentation.
You'll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.
Get in touchSend your CV to adam@kinghealthcare.co.uk or call / message Becky on 07912074756
Front of House Manager (Patient Services) in London employer: King Healthcare Ltd.
Contact Detail:
King Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager (Patient Services) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show up in style! If you get an interview, dress the part and bring your A-game. First impressions matter, especially in a premium environment like this one.
✨Tip Number 3
Prepare for the unexpected! Think about how you’d handle tricky patient scenarios or busy clinic days. Being ready with examples will show you’re the calm, polished leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Front of House Manager (Patient Services) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front of House Manager role. Highlight your leadership in patient services or hospitality, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering a world-class patient experience and how your background makes you the perfect fit for our team.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed busy schedules or coordinated teams in fast-paced environments. We want to see your ability to keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at King Healthcare Ltd.
✨Know Your Patient-Centric Approach
Make sure you can articulate your understanding of what a world-class patient experience looks like. Think about specific examples from your past roles where you’ve created a warm and reassuring environment for patients or clients.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage busy schedules and coordinate multiple diaries. Bring examples of how you've successfully handled similar situations in the past, especially in fast-paced environments.
✨Demonstrate Your Leadership Style
Be ready to talk about your experience in leading teams. Highlight how you support and coach your team members, ensuring smooth daily operations while maintaining high standards of service.
✨Familiarise Yourself with Compliance Standards
Brush up on GDPR, CQC, and safety standards relevant to the healthcare sector. Be prepared to discuss how you’ve upheld these standards in previous roles and how you plan to contribute to continuous service improvement.
