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- Tasks: Lead a team to create a seamless, high-end patient experience in a premium clinical environment.
- Company: Respected specialist clinic in Central London with a focus on patient care.
- Benefits: Competitive salary, hands-on leadership role, and the chance to make a real difference.
- Why this job: Shape a world-class patient journey and work with a motivated team.
- Qualifications: 2-3+ years in healthcare or luxury hospitality, strong communication, and organisational skills.
- Other info: Opportunity for career growth in a dynamic, fast-paced setting.
The predicted salary is between 32000 - 40000 £ per year.
**Location:** Central London
**Contract:** Full-time, on-site
**Salary:** £38,000-£40,000
We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.
What you’ll do
- Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.
- Coordinate busy clinic diaries, patient flow and same-day treatments with precision.
- Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.
- Support and coach the FOH team; ensure effective rotas and smooth daily operations.
- Work closely with clinicians, nursing and imaging teams to keep clinics running on time.
- Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.
What we’re looking for
- 2–3+ years’ experience in premium healthcare, luxury hospitality, or similar FOH leadership.
- Outstanding communication and impeccable written English.
- Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.
- Calm, polished, patient-centred approach with excellent judgement and discretion.
- High accuracy with EMR/CRM systems, payments and documentation.
Desirable: experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.
You’ll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.
Get in touch
Send your CV to adam@kinghealthcare.co.uk or call/message Becky on 07912074756
Front of House Manager (Patient Services) employer: King Healthcare Ltd.
Contact Detail:
King Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager (Patient Services)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. Let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its patient services. Think about how your experience aligns with their needs, especially in managing busy clinic diaries and ensuring a seamless patient journey.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached teams or improved patient experiences in previous roles. This will highlight your hands-on approach and ability to lead effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to a high-end patient experience.
We think you need these skills to ace Front of House Manager (Patient Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front of House Manager role. Highlight your leadership experience in healthcare or hospitality, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering a world-class patient experience and how your background makes you the perfect fit for our team.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed busy schedules or coordinated teams in the past. We want to see that you can keep things running smoothly in a fast-paced environment!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at King Healthcare Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Manager role and its responsibilities. Familiarise yourself with the specifics of patient services, including how to create a warm and elegant experience for patients. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully managed a team in a fast-paced environment, particularly in healthcare or hospitality. Highlight how you support and coach your team to ensure smooth operations.
✨Demonstrate Organisational Prowess
Given the need to coordinate busy clinic diaries and manage patient flow, be ready to share specific strategies you've used to stay organised. Discuss any tools or systems you’ve implemented to maintain high accuracy with EMR/CRM systems and how you handle multiple tasks without compromising quality.
✨Emphasise Patient-Centred Care
In your interview, convey your commitment to providing a patient-centred approach. Share examples of how you've ensured a calm and seamless experience for patients in previous roles. This will show that you understand the importance of patient satisfaction and are dedicated to upholding high standards in a clinical environment.
