Senior Receptionist

Hours of Work: Full-Time 37.5

Contract Type: Permanent

Department: Front of House

Reports To: FOH Manager

Closing date: 2 June 2025

Role Summary:

As the Senior Receptionist at King Edward VII’s Hospital, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk. Your leadership will help create a welcoming and professional environment for patients, visitors, and staff. You will be responsible for overseeing day-to-day reception activities, managing a small team, and providing exemplary customer service.

About Us:

We are a 56-bedded acute hospital specialising in Colorectal, Urology, Orthopaedics, Men’s Health, and Women’s Health which is provided by a friendly, professional, and supportive team that is focused on being a centre of excellence for a wide variety of surgical procedures and treatments. You will be part of a team that cares for a wide range of surgical patients.

Key Responsibilities:

• Lead and supervise the reception team to ensure high standards of service are consistently maintained.
• Greet patients, visitors, and staff in a friendly, professional, and courteous manner to create a welcoming and supportive environment.
• Manage patient check-ins, appointments, and enquiries efficiently to ensure smooth patient flow and minimise wait times.
• Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed.
• Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction.
• Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors.
• Assist with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital’s front desk and administrative functions.
• Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital.
• Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery.
• Adhere to hospital policies and procedures to maintain a safe and compliant working environment.
• Provide regular updates to management to keep them informed of front-of-house operations and any arising issues.

Requirements:

• Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role.
• Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance.
• Exceptional communication and interpersonal skills to interact with patients, visitors, and staff professionally, fostering a positive experience for all.
• Excellent organisational abilities and attention to detail to manage tasks efficiently and maintain a smooth-running reception area.
• Ability to handle sensitive information with discretion and confidentiality to uphold patient privacy and comply with healthcare regulations.
• A proactive, problem-solving approach to quickly address issues as they arise and ensure operations continue smoothly.
• Proficiency in MS Office and patient management software (training provided) to handle administrative tasks and manage appointments effectively.
• A commitment to delivering outstanding customer service to ensure patients and visitors feel valued and receive the best care possible.
• Flexibility and adaptability to handle the varied demands of a busy front-of-house role, ensuring no disruptions to service delivery.
• Ability to work in a fast-paced environment while maintaining calm and professionalism, particularly during peak times.

Work Benefits:

• Complimentary meals during your shifts
• Private healthcare
• Generous staff referral scheme
• Company pension scheme
• Season ticket loan
• Cycle-to-work scheme
• Free, 24/7 Employee Assistance Programme for confidential advice and support
• Access to a variety of retail and lifestyle discount vouchers

At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.

Please note, that if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment. We will only contact those candidates who have been shortlisted for interviews.

Note to Recruitment Agencies:

We kindly ask that recruitment agencies do not contact us regarding this vacancy, as we are managing the recruitment process internally. Thank you for your understanding