Senior Corporate Receptionist (Permanent)

Hours of Work: Full-Time 37.5 Contract Type: Permanent As the Senior Receptionist at King Edward VII’s Hospital, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk. Your leadership will help create a welcoming and professional environment for patients, visitors, and staff. You will be responsible for overseeing day-to-day reception activities, managing a small team, and providing exemplary customer service. We are a 56-bedded acute hospital specialising in Colorectal, Urology, Orthopaedics, Men’s Health, and Women’s Health which is provided by a friendly, professional, and supportive team that is focused on being a centre of excellence for a wide variety of surgical procedures and treatments. You will be part of a team that cares for a wide range of surgical patients. Lead and supervise the reception team to ensure high standards of service are consistently maintained. Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed. Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction. Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors. Assist with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital’s front desk and administrative functions. Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital. Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery. Adhere to hospital policies and procedures to maintain a safe and compliant working environment. Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role. Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance. Excellent organisational abilities and attention to detail to manage tasks efficiently and maintain a smooth-running reception area. Proficiency in MS Office and patient management software (training provided) to handle administrative tasks and manage appointments effectively. Complimentary meals during your shifts Private healthcare Generous staff referral scheme Company pension scheme Season ticket loan Cycle-to-work scheme Free, 24/7 Employee Assistance Programme for confidential advice and support Access to a variety of retail and lifestyle discount vouchers At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful. We encourage you to complete your application as soon as possible to avoid disappointment.