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- Tasks: Support patients in booking consultations and provide information on treatments and costs.
- Company: Join a leading hospital with a focus on patient care and support.
- Benefits: Gain valuable experience in healthcare, with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while developing your communication and customer service skills.
- Qualifications: Strong customer service skills, empathy, and the ability to handle sensitive information.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working as an integral part of the patient facing Appointments and Enquiries team in the Contact Centre, our Patient Advisors are responsible for supporting our patients in selecting and booking initial consultations with our leading Consultants, being a primary point of contact for patients seeking treatment at KEVII and arranging and providing information on the charges associated with the diagnostic services and treatments available.
Key Responsibilities
- Support patients enquiring about the services and treatments available at the hospital and help them choose the right consultant specialist, or service to meet their needs.
- Where available, book convenient appointments with the appropriate specialist or connect the patient to the relevant medical secretary.
- Demonstrate empathy and understanding of sensitive medical information and always protect the patient confidentiality.
- Build relationships with the Consultants and their practice teams to enable a seamless process to arrange appointments and to handover of patient information.
- Answer telephone, email, online, and in-person enquiries promptly and professionally.
- Provide accurate and clear information about hospital services, doctors, treatments, pricing, and insurance.
- Accurately document all interactions in the hospital’s CRM/enquiry system.
- Assist with enquiries made through our dedicated referral service for GP’s and Referrals.
- Organise and provide individual patient facing documentation setting out details of procedure(s) requested and associated costs in a timely and efficient manner.
- Develop strong relationships with consultants and their practice teams to ensure that patient pricing requests are dealt with efficiently and expediently.
- Explain admission related queries, hospital policies, and billing details in a patient-friendly manner.
- Ensure all communication is consistent with hospital guidelines and up to date.
- Ensure the secure collection of patient admission fees prior to scheduled admission, following hospital protocols and liaising with finance or admissions as necessary.
- Undertake a regular programme of market intelligence sourcing - providing feedback to Pricing manager, Heads of department and other Commercial team colleagues as appropriate.
- Provide support to ad-hoc projects and requirements as may be required to meet the needs of the Commercial Team and wider business.
Skills, Competencies & Behaviours Required
- Able to demonstrate skills in Sales & Customer service.
- Effective listening skills, empathy and has a good level of Resilience.
- Able to absorb and effectively explain technical information.
- Is Analytical & Detail orientated.
- Can Problem Solve & demonstrates Tenacity.
- Organised & effective at Time Management.
- Has great Oral and Written Communication.
- Can work in Collaboration with others and shows great team spirit.
The closing date for this vacancy is 7 February 2026.
Patient Advisor in Norwich employer: King Edward VII's Hospital
Contact Detail:
King Edward VII's Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Norwich
✨Tip Number 1
Get to know the company! Research KEVII and understand their values, services, and what makes them unique. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable with handling enquiries and explaining complex details.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals, making your application stand out.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Advisor in Norwich
Some tips for your application 🫡
Show Your Empathy: As a Patient Advisor, empathy is key! Make sure to highlight any experiences where you've supported others, especially in sensitive situations. We want to see how you connect with people and understand their needs.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to explain your skills and experiences. Remember, we’re looking for someone who can communicate effectively, just like you would with our patients.
Tailor Your Application: Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to this role. Mention specific responsibilities from the job description that excite you and how your background fits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at King Edward VII's Hospital
✨Know Your Stuff
Before the interview, make sure you’re familiar with the services and treatments offered by the hospital. Research the consultants and their specialities so you can confidently discuss how you would help patients choose the right one.
✨Show Empathy
As a Patient Advisor, empathy is key. Prepare examples of how you've handled sensitive situations in the past. This will demonstrate your ability to connect with patients and understand their needs, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is essential for handling patient enquiries effectively.
✨Be Organised
Bring a notepad or digital device to jot down important points during the interview. Being organised not only helps you keep track of the conversation but also reflects your time management skills, which are vital for the Patient Advisor role.