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- Tasks: Support patients in booking consultations and provide information on treatments and costs.
- Company: Join a leading hospital with a focus on patient care and support.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a real difference in patients' lives while building your career in healthcare.
- Qualifications: Strong customer service skills, empathy, and the ability to communicate effectively.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Working as an integral part of the patient facing Appointments and Enquiries team in the Contact Centre, our Patient Advisors are responsible for supporting our patients in selecting and booking initial consultations with our leading Consultants, being a primary point of contact for patients seeking treatment at KEVII and arranging and providing information on the charges associated with the diagnostic services and treatments available.
Key Responsibilities
- Support patients enquiring about the services and treatments available at the hospital and help them choose the right consultant specialist, or service to meet their needs.
- Where available, book convenient appointments with the appropriate specialist or connect the patient to the relevant medical secretary.
- Demonstrate empathy and understanding of sensitive medical information and always protect the patient confidentiality.
- Build relationships with the Consultants and their practice teams to enable a seamless process to arrange appointments and to handover of patient information.
- Answer telephone, email, online, and in-person enquiries promptly and professionally.
- Provide accurate and clear information about hospital services, doctors, treatments, pricing, and insurance.
- Accurately document all interactions in the hospital’s CRM/enquiry system.
- Assist with enquiries made through our dedicated referral service for GP’s and Referrals.
- Organise and provide individual patient facing documentation setting out details of procedure(s) requested and associated costs in a timely and efficient manner.
- Develop strong relationships with consultants and their practice teams to ensure that patient pricing requests are dealt with efficiently and expediently.
- Explain admission related queries, hospital policies, and billing details in a patient-friendly manner.
- Ensure all communication is consistent with hospital guidelines and up to date.
- Ensure the secure collection of patient admission fees prior to scheduled admission, following hospital protocols and liaising with finance or admissions as necessary.
- Undertake a regular programme of market intelligence sourcing - providing feedback to Pricing manager, Heads of department and other Commercial team colleagues as appropriate.
- Provide support to ad-hoc projects and requirements as may be required to meet the needs of the Commercial Team and wider business.
Skills, Competencies & Behaviours Required
- Able to demonstrate skills in Sales & Customer service.
- Effective listening skills, empathy and has a good level of Resilience.
- Able to absorb and effectively explain technical information.
- Is Analytical & Detail orientated.
- Can Problem Solve & demonstrates Tenacity.
- Organised & effective at Time Management.
- Has great Oral and Written Communication.
- Can work in Collaboration with others and shows great team spirit.
The closing date for this vacancy is 7 February 2026.
Patient Advisor in London employer: King Edward VII's Hospital
Contact Detail:
King Edward VII's Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in London
✨Tip Number 1
Get to know the company! Research KEVII and understand their values, services, and what makes them unique. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable with handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at KEVII.
We think you need these skills to ace Patient Advisor in London
Some tips for your application 🫡
Show Your Empathy: As a Patient Advisor, empathy is key! Make sure to highlight any experiences where you've supported others, especially in sensitive situations. We want to see how you connect with people and understand their needs.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Highlight Your Communication Skills: Since you'll be handling enquiries through various channels, showcase your communication prowess. Mention any relevant experiences where you've effectively communicated complex information, whether in writing or verbally.
Tailor Your Application: Make sure to tailor your application to the role of Patient Advisor. Refer to the job description and align your skills and experiences with the responsibilities listed. We love seeing candidates who take the time to connect their background with what we’re looking for!
How to prepare for a job interview at King Edward VII's Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Advisor role. Familiarise yourself with the key responsibilities and skills required, such as enquiry handling and effective communication. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Empathy
As a Patient Advisor, empathy is crucial. Prepare examples from your past experiences where you've demonstrated understanding and compassion, especially in sensitive situations. This will highlight your ability to connect with patients and handle their concerns effectively.
✨Brush Up on Technical Knowledge
You’ll need to explain medical information clearly, so be ready to discuss common treatments and procedures. Research the hospital's services and pricing structures, and think about how you would communicate this information to patients in a friendly and accessible way.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It shows that you value communication, which is key in this role.
