Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients in booking consultations and provide information on treatments and costs.
- Company: Join a leading hospital with a focus on patient care and support.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a real difference in patients' lives while building your career in healthcare.
- Qualifications: Strong customer service skills and the ability to empathise with patients.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Working as an integral part of the patient facing Appointments and Enquiries team in the Contact Centre, our Patient Advisors are responsible for supporting our patients in selecting and booking initial consultations with our leading Consultants, being a primary point of contact for patients seeking treatment at KEVII and arranging and providing information on the charges associated with the diagnostic services and treatments available.
Key Responsibilities
- Support patients enquiring about the services and treatments available at the hospital and help them choose the right consultant specialist, or service to meet their needs.
- Where available, book convenient appointments with the appropriate specialist or connect the patient to the relevant medical secretary.
- Demonstrate empathy and understanding of sensitive medical information and always protect patient confidentiality.
- Build relationships with the Consultants and their practice teams to enable a seamless process to arrange appointments and handover of patient information.
- Answer telephone, email, online, and in-person enquiries promptly and professionally.
- Provide accurate and clear information about hospital services, doctors, treatments, pricing, and insurance.
- Accurately document all interactions in the hospital’s CRM/enquiry system.
- Assist with enquiries made through our dedicated referral service for GP’s and Referrals.
- Organise and provide individual patient facing documentation setting out details of procedure(s) requested and associated costs in a timely and efficient manner.
- Develop strong relationships with consultants and their practice teams to ensure that patient pricing requests are dealt with efficiently and expediently.
- Explain admission related queries, hospital policies, and billing details in a patient-friendly manner.
- Ensure all communication is consistent with hospital guidelines and up to date.
- Ensure the secure collection of patient admission fees prior to scheduled admission, following hospital protocols and liaising with finance or admissions as necessary.
- Undertake a regular programme of market intelligence sourcing - providing feedback to Pricing manager, Heads of department and other Commercial team colleagues as appropriate.
- Provide support to ad-hoc projects and requirements as may be required to meet the needs of the Commercial Team and wider business.
Skills, Competencies & Behaviours Required
- Able to demonstrate skills in Sales & Customer service.
- Effective listening skills, empathy and has a good level of Resilience.
- Able to absorb and effectively explain technical information.
- Is Analytical & Detail orientated.
- Can Problem Solve & demonstrates Tenacity.
- Organised & effective at Time Management.
- Has great Oral and Written Communication.
- Can work in Collaboration with others and shows great team spirit.
The closing date for this vacancy is 7 February 2026.
Patient Advisor in Lincoln employer: King Edward VII's Hospital
Contact Detail:
King Edward VII's Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research KEVII and understand their values, services, and the role of a Patient Advisor. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to be clear and empathetic when dealing with patients. Role-play with a friend or family member to get comfortable explaining complex information in a simple way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Patient Advisor role.
We think you need these skills to ace Patient Advisor in Lincoln
Some tips for your application 🫡
Show Your Empathy: As a Patient Advisor, empathy is key! Make sure to highlight any experiences where you've supported others, especially in sensitive situations. We want to see how you connect with people and understand their needs.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Patient Advisor role. Mention specific responsibilities from the job description that resonate with your experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application reaches us directly and gets the attention it deserves!
How to prepare for a job interview at King Edward VII's Hospital
✨Know Your Stuff
Before the interview, make sure you’re familiar with the services and treatments offered by the hospital. Research the consultants and their specialities so you can confidently discuss how you would help patients choose the right one.
✨Show Empathy
As a Patient Advisor, empathy is key. Prepare examples of how you've handled sensitive situations in the past. This will demonstrate your ability to connect with patients and understand their needs, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It shows that you value communication, which is essential for handling patient enquiries.
✨Be Organised
Bring a notepad or digital device to jot down important points during the interview. This not only helps you remember details but also shows that you are organised and take the process seriously. Plus, it’s a great way to demonstrate your time management skills!