Consultant Engagement Manager

We are seeking a proactive and relationship-driven Consultant Engagement Manager to play a critical role in shaping the consultant experience at King Edward VII’s Hospital. You will support world‑class specialists to deliver outstanding care while ensuring the Hospital remains their preferred place to practise. You will collaborate closely with clinical, operational and commercial teams to streamline processes, resolve issues efficiently and prioritise a frictionless consultant journey. You will also deliver insights and assurance to the Business Development Director, helping shape strategy and reinforcing the hospital’s reputation as a leading destination for exceptional consultants.

Key Responsibilities

• Build and maintain strong, proactive relationships with a defined portfolio of consultant practices, acting as their primary point of contact for engagement and support.
• Lead structured engagement conversations to identify priorities, risks and growth opportunities, ensuring alignment with the hospital’s strategy.
• Support sustainable practice growth by optimising pathways, capacity and onward‑referral processes in collaboration with clinical, operational and commercial teams.
• Monitor, track and report on key KPIs (activity, growth, referrals, utilisation and engagement), providing insight and recommendations to the Business Development Director.
• Translate consultant feedback into actionable improvements to enhance service delivery, patient experience and commercial performance.
• Identify early signs of disengagement or attrition and coordinate mitigation plans with relevant teams.
• Lead the onboarding and integration of new consultants, ensuring a smooth and positive introduction to the Hospital.
• Contribute to continuous improvement initiatives, engagement frameworks and ad‑hoc projects that enhance consultant retention and experience.

Key Skills / Qualifications

• Experience in a similar role within private healthcare, ideally secondary care.
• Minimum 1 year of experience working directly with consultants.
• Solid understanding of independent practice and current sector challenges and opportunities.
• Excellent communication skills and ability to build trusted relationships across all levels.
• Highly organised, able to prioritise effectively and operate under pressure.
• Strong attention to detail with the ability to manage multiple deadlines.
• Proficiency in Microsoft Office, especially Word, PowerPoint, Outlook and working knowledge of Excel.
• Confident in preparing and delivering presentations to senior stakeholders.

Benefits

• Free restaurant quality food whilst on duty.
• Annual leave entitlement of 35 days inclusive of bank holidays increasing with length of service.
• In‑house training for all staff.
• Company pension scheme.
• Interest free travel loan.
• Bicycle Loan Scheme.
• Employee Assistance Programme.

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.