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- Tasks: Provide technical support for critical clinical applications and ensure smooth operations.
- Company: Join King Edward VII, part of the global healthcare leader Bupa.
- Benefits: Access to a vast network, professional growth, and a commitment to diversity.
- Why this job: Make a real difference in healthcare by supporting vital systems and improving digital services.
- Qualifications: Experience in healthcare applications and strong problem-solving skills required.
- Other info: Be part of a diverse team that values your unique background and experiences.
The predicted salary is between 28800 - 48000 ÂŁ per year.
The Clinical Application Systems Support role provides specialist technical, operational, and analytical support for the hospital’s business-critical clinical and administrative applications. You will ensure key systems run safely and efficiently, resolve incidents, support integrations, manage upgrades, and contribute to continuous improvement.
Working closely with clinical teams, IT colleagues, and software vendors, you’ll act as the bridge between users and technical teams—ensuring system stability, excellent customer service, and high-quality digital service delivery.
Key Responsibilities- Provide 1st and 2nd line support for clinical and administrative applications, resolving issues and managing service requests.
- Monitor application performance, troubleshoot problems, and carry out configuration, testing, upgrades, and maintenance.
- Support HL7 interface workflows (e.g., Cloverleaf, Mirth, Rhapsody) and maintain secure integrations with PAS, EPR, and other clinical systems.
- Conduct root cause analysis, implement long-term fixes, and maintain accurate documentation, SOPs, and audit trails.
- Deliver user training, produce guides and workflow documentation, and provide on-site clinical area support.
- Collaborate with vendors, coordinate support tickets, and communicate system updates and risks to users and management.
- Support application-related projects, system deployments, workflow redesign, and interoperability initiatives.
- Strong application support skills with experience in healthcare or hospital systems (PAS/EPR/clinical workflows).
- Knowledge of HL7 interfaces and healthcare integrations, with analytical and diagnostic problem-solving abilities.
- Excellent communication and stakeholder-management skills, with the ability to train and support users.
- High attention to detail, strong organisational skills, and the ability to prioritise effectively under pressure.
- Proactive, reliable, customer-focused, and committed to continuous improvement in digital service delivery.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
How to apply: When clicking on the link, you will be redirected to the application page. Closing date: 30 March 2026.
Clinical Applications Systems Analyst employer: King Edward VII's Hospital
Contact Detail:
King Edward VII's Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Applications Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and IT sectors. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to clinical applications and system support. We recommend role-playing with a friend or using online resources to get comfortable. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in past roles. We want to hear about your analytical approach and how you’ve contributed to continuous improvement in digital service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get you on board!
We think you need these skills to ace Clinical Applications Systems Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with clinical applications and support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and resolving issues, be sure to include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think critically and act decisively!
Highlight Communication Skills: As a bridge between users and technical teams, strong communication is key. Share instances where you’ve successfully trained users or collaborated with stakeholders. We’re looking for those who can convey complex information clearly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the link provided!
How to prepare for a job interview at King Edward VII's Hospital
✨Know Your Systems
Familiarise yourself with the clinical and administrative applications mentioned in the job description. Understand how they function, their common issues, and how to troubleshoot them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Master HL7 Interfaces
Since the role involves supporting HL7 interface workflows, brush up on your knowledge of these systems. Be prepared to discuss any relevant experience you have with Cloverleaf, Mirth, or Rhapsody, and how you've managed integrations in the past.
✨Showcase Your Communication Skills
As a bridge between users and technical teams, strong communication is key. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders. This will demonstrate your ability to provide excellent customer service and support.
✨Emphasise Continuous Improvement
The role requires a commitment to continuous improvement. Think of specific instances where you've identified problems and implemented long-term fixes. Highlight your proactive approach to enhancing digital service delivery, as this aligns perfectly with what they’re looking for.