Interim Network Manager in Birmingham

• Reporting To: Headteacher (CHB) and Headteacher (CHG)
• Direct Reports: IT Technician Team on Camp Hill Site
• Contract End Date: 31 August 2027
• Working Hours: 36.5 hours per week
• DBS Requirement: Enhanced DBS Check Required
• Job Purpose

The Interim Network Manager will provide operational leadership and technical oversight of IT infrastructure, network services and digital systems across King Edward VI Camp Hill School for Boys, King Edward VI Camp Hill School for Girls, and the KEC.

The postholder will ensure both schools and the KEC benefit from secure, reliable and consistently delivered technology services.

Responsibilities include maintaining and improving network infrastructure, cloud platforms, cybersecurity controls and end-user computing environments, whilst working closely with the Foundation's central Digital Team to align local services with established standards and strategic priorities.

The role also includes management of day-to-day IT operations, support services, infrastructure maintenance, disaster recovery, business continuity and the continued development of Microsoft 365 and associated technologies.

Key Responsibilities

• IT Service Delivery and Operational Management
• Oversee delivery of reliable and effective IT services across both schools.
• Manage technical support activities through the Halo IT service management platform.
• Coordinate local IT resources, contractors and suppliers.
• Adhere to Academy Trust procurement systems and policies.
• Network, Infrastructure and Cloud Services
• Maintain wired and wireless networks, internet connectivity, firewalls, servers and storage.
• Administer Microsoft 365, Entra ID, Intune and Azure services.
• Monitor infrastructure performance and undertake preventative maintenance.
• Resolve complex technical issues.
• Cybersecurity, Safeguarding and Resilience
• Implement cybersecurity controls including MFA, conditional access and endpoint protection.
• Maintain internet filtering, monitoring and email security.
• Ensure backup, disaster recovery and business continuity arrangements are documented and tested.
• Technology Governance and Compliance
• Maintain asset inventories, licensing records and technical documentation.
• Ensure compliance with Foundation policies, cyber security requirements and data protection obligations.
• Support audits, risk assessments and vulnerability remediation.
• Projects, Improvement and Transition
• Coordinate infrastructure upgrades and technology projects.
• Support implementation of standardised platforms and processes.
• Improve service efficiency, reliability and user experience.
• Provide continuity, documentation and effective handover arrangements.
• General Responsibilities
• Support the Academy Trust's vision, mission and strategic aims.
• Comply with policies, procedures and code of conduct.
• Undertake relevant training and CPD.
• Participate in performance review processes.
• Attend meetings as directed.
• Undertake any duties appropriate to the role and grade.

Person Specification

Essential Criteria

Experience & Knowledge

Experience managing IT infrastructure and services across complex or multi-site environments.

Strong knowledge of Microsoft 365, Entra ID, Intune, Azure and Windows Server.

Experience managing LAN, WAN, Wi-Fi, firewalls, VLANs, DNS and DHCP.

Knowledge of cybersecurity, MFA, conditional access, endpoint protection and patch management.

Experience managing IT support, service delivery and technical escalations.

Experience deploying and managing Windows and Apple devices.

Knowledge of backup, disaster recovery, business continuity and infrastructure monitoring.

Experience maintaining technical documentation, asset records and configuration standards.

Qualifications

• Relevant IT qualification at Level 3 or above, or equivalent professional experience.
• Microsoft certification (Microsoft 365, Azure, Endpoint Administrator) or equivalent practical expertise.
• Professional development/training in network administration, infrastructure or cyber security.
• Competencies
• Strong analytical and problem-solving skills.
• Ability to prioritise workloads across two school environments and the KEC.
• Excellent communication skills.
• Strong organisational and documentation skills.
• Ability to work independently and use initiative.
• Strong customer service focus.
• Ability to manage incidents calmly under pressure.
• Collaborative approach and ability to work effectively with stakeholders.

Desirable Criteria

Experience & Knowledge

• Experience in secondary schools, grammar schools or academy trusts.
• Knowledge of Df E technology standards, KCSIE and safeguarding requirements.
• Experience with Cisco, Aruba, Fortinet, Sophos or equivalent technologies.
• Microsoft Defender, Purview, Sentinel and email security experience.
• Halo ITSM, ITIL frameworks and supplier management experience.
• Experience with Windows Autopilot and Apple School Manager.
• Knowledge of CCTV, access control, Paper Cut Hive and AV technologies.
• Experience supporting cloud migrations, network modernisation and IT transformation.

Qualifications

• Degree in IT, Computer Science, Networking or related discipline.
• Cisco CCNA, Comp TIA Network+ or similar networking certification.
• ITIL Foundation, Microsoft Security or cyber security certification.
• Competencies
• Ability to identify opportunities for innovation and service improvement.
• Experience contributing to IT strategy.
• Ability to deliver technical training.
• Experience developing standard operating procedures.
• Ability to lead technical projects.
• Experience evaluating emerging technologies.
• Experience managing suppliers and contractors.
• Experience supporting organisational change and transformation.
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