At a Glance
- Tasks: Manage hardware assets, provide top-notch support, and ensure seamless tech experiences.
- Company: Join a dynamic team in a leading tech environment in London.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Experience with ServiceNow and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
10-month onsite, full-time work schedule
Location: London, United Kingdom
Job Summary
Seeking a highly skilled and dedicated individual to join the Asset Management team. In this role, you will support the onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break‑fix support. You will play a key role in reducing issues linked to new technology rollouts and collaborate with technology experts to improve workflows. The ideal candidate will have hands‑on experience with ServiceNow and a solid understanding of hardware lifecycle management. You will maintain inventory, manage deployments across EMEA, conduct audits, and deliver in‑person, white‑glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.
Key Responsibilities
- Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting
- Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies
- Monitor ticket queues in ServiceNow, prioritise support tickets based on urgency, and respond promptly to break‑fix issues
- Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom‑related problems
- Install and configure computer systems and applications within the company
- Provide in‑person support to end users, delivering high‑touch, white glove service
- Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience
- Liaise with Infrastructure and Application teams on escalated issues
- Maintain accurate documentation of asset activities, incidents, and ticket resolutions
- Create and maintain Knowledgebase articles
- Support operations of EMEA satellite offices, including office openings, relocations, expansions, and closures
- Assist with onboarding new hires and ensure their technology is provisioned and ready
- Work with third‑party vendors and procurement teams to secure and manage hardware orders
- Collaborate with internal teams to ensure best practices in asset lifecycle and IT support
Qualifications
- Proven experience using ServiceNow, particularly the asset management module
- Strong knowledge of hardware asset management and lifecycle processes
- Hands‑on troubleshooting experience with a variety of IT hardware and software platforms
- Experience managing inventory levels across multiple offices or regions ideally EMEA
- Excellent problem‑solving skills and technical troubleshooting ability
- Strong communication skills, both written and verbal, with a focus on high‑end customer service
- Comfortable engaging with stakeholders at all levels, including senior executives
- Highly organised with strong attention to detail and ability to follow and create structured processes
- Ability to work independently and collaboratively in a fast‑paced, high‑demand environment
- Self‑starter with the drive to learn, grow, and add value to the team
- Flexible and team‑oriented, with the ability to meet deadlines and perform under pressure
IT Asset Management Specialist employer: Kinettix Inc.
Join a dynamic and innovative team in London as an IT Asset Management Specialist, where you will enjoy a collaborative work culture that prioritises employee growth and development. With a focus on high-end customer service and seamless technology support, the company offers competitive benefits, including opportunities for professional advancement and a supportive environment that values your contributions. Experience the unique advantage of working in a vibrant city while being part of a team that is dedicated to excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Asset Management Specialist
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in IT asset management. You never know who might have a lead on your dream job!
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with ServiceNow and your troubleshooting skills. Share specific examples of how you've tackled challenges in previous roles to really impress them.
✨Tailor Your Approach
Before any interview, do your homework! Research the company and understand their asset management processes. Tailor your responses to show how your experience aligns with their needs, especially when it comes to hardware lifecycle management.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of landing that interview. Let’s get you started on this exciting journey!
We think you need these skills to ace IT Asset Management Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Asset Management Specialist role. Highlight your experience with ServiceNow and any relevant hardware lifecycle management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about asset management and how you can contribute to our team. Be sure to mention your hands-on troubleshooting experience and your knack for delivering high-end customer service.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight specific examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to supporting users and managing assets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Kinettix Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceNow and hardware lifecycle management. Be ready to discuss your hands-on experience with these tools, as they are crucial for the role. Prepare specific examples of how you've used them in past positions.
✨Showcase Your Problem-Solving Skills
Be prepared to share instances where you've successfully troubleshot IT issues, especially with PC, iOS, and Windows 10. Highlight your approach to resolving problems and how you prioritise urgent support tickets—this will demonstrate your ability to handle high-pressure situations.
✨Emphasise Customer Service
Since this role involves providing white-glove support, be ready to talk about your experience with high-end customer service. Share examples of how you've engaged with senior stakeholders and ensured a seamless experience for end users.
✨Collaboration is Key
Discuss your experience working with internal teams and third-party vendors. Highlight any collaborative projects you've been part of, especially those that improved workflows or resolved escalated issues. This shows you're a team player who can work well in a fast-paced environment.
