At a Glance
- Tasks: Resolve customer issues and enhance service quality in a fast-paced environment.
- Company: Join a global food company with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and pension contributions.
- Other info: Exciting career growth opportunities in a state-of-the-art facility.
- Why this job: Be part of a dynamic team making a real impact on customer experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28594 - 35743 £ per year.
- Ellesmere Port, England, North West
- Customer Solutions Executive
- Permanent
Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site.
This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2 days WFH).
You will work as part of a small team delivering exceptional service across multiple channels and ensuring smooth operational performance between Commercial, Supply Chain, and Distribution partners.
Responsibilities
- Resolve customer issues using sound judgement, professionalism, and a solutions focused approach.
- Identify improvement opportunities to enhance efficiency, service quality, and customer experience.
- Manage product availability and follow internal procedures during stock shortages to minimise customer impact.
- Manage and own customer accounts, ensuring service excellence and strong operational performance.
- Ensure smooth transition of product management activities between Commercial and Supply Chain teams.
- Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels.
- Attend commercial meetings, providing updates, insights, and actions relating to customer service performance.
- Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction.
- Balance customer service KPIs while upholding internal service standards and operational targets.
- Support additional tasks as required, demonstrating flexibility and adaptability.
Qualifications
- SAP knowledge supporting operational processes, reporting, and customer service activities.
- Advanced Microsoft Office skills, particularly Excel.
- Customer service experience within fast paced, service driven environments.
- Excellent communication skills at all organisational levels.
- Strong organisation and administration with high attention to detail.
- Resilience and workload management, able to prioritise effectively under pressure.
- Confident in building strong relationships and influencing internal and external partners.
- Salary & Benefits
- £28,594 – £35,743 (depending on experience)
- 39 hours per week, Monday-Friday, covering between 8am-6pm
- Holidays are 25 days + bank holidays
- Company contributing up to 9% pension
- Up to 2 days from home, remainder in the office
- Additional company benefits
This is a great position within a state of the art facility.
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Customer Solutions Executive employer: KineticPlc
KineticPlc is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in North Berwick, employees benefit from long-term stability and opportunities for personal and professional growth within a well-established manufacturing environment. Join us to be part of a dedicated team that takes pride in producing high-quality specialist cabinets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KineticPlc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KineticPlc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KineticPlc:Your cover letter is your chance to shine! Tell us why you want to work at KineticPlc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KineticPlc!
How to prepare for a job interview at KineticPlc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
