At a Glance
- Tasks: Support sales operations and coordinate visits for technicians and sales reps.
- Company: Join a dynamic team at Kinetico Incorporated, a leader in customer service.
- Benefits: Enjoy medical, dental, vision insurance, 401(k) matching, and paid time off.
- Other info: Great opportunities for career growth and educational assistance.
- Why this job: Be the key link between customers and sales teams, making a real difference.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 £ per year.
Support day‑to‑day operations of the direct sales team, ensuring smooth commercial execution. Coordinate and manage routes for technicians and sales representatives to plan commercial visits and service appointments efficiently. Handle customer enquiries, orders, and follow‑up activities linked to the direct sales process. Coordinate sales documentation, order processing, and visit scheduling to support timely sales closure. Act as a key point of contact between customers, sales teams, technicians, and internal departments. Ensure accurate updates in CRM and sales systems, supporting customer satisfaction and service quality.
Benefits
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- 401(k) Contribution Matching Program
- Employer Funded Defined Contribution Plan
- Paid Vacation, Holidays and Community Service Volunteer Time‑off Benefit
- Wellness Program
- Educational Assistance Reimbursement Program
Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities.
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Customer Success & Sales Support Advisor employer: Kinetico UK Limited
Kinetico Incorporated is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive benefits such as medical, dental, and vision insurance, along with a robust 401(k) matching programme. Our collaborative work culture fosters teamwork and innovation, ensuring that every Customer Success & Sales Support Advisor plays a vital role in enhancing customer satisfaction while enjoying opportunities for educational advancement and community service involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Sales Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the company. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their products, services, and values. This shows we’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and sales support. We want to showcase our problem-solving skills and ability to handle customer enquiries effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit.
We think you need these skills to ace Customer Success & Sales Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success & Sales Support Advisor role. Highlight your relevant experience in sales support and customer service, showing us how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves being a key point of contact, it's essential to demonstrate your communication skills. Use clear and concise language in your application to show us that you can handle customer enquiries effectively.
Highlight Your Organisational Skills:We love candidates who can manage multiple tasks efficiently. In your application, mention any experience you have with coordinating schedules or managing documentation, as these are crucial for supporting our sales team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Kinetico UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Success & Sales Support Advisor. Familiarise yourself with how to support day-to-day operations, manage routes for technicians, and handle customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a key point of contact between customers and various teams, strong communication skills are essential. Prepare examples of how you've effectively communicated in past roles, whether it’s resolving customer issues or coordinating with colleagues. This will highlight your ability to maintain smooth operations.
✨Be Ready to Discuss CRM Experience
Since you'll need to ensure accurate updates in CRM and sales systems, be prepared to discuss any relevant experience you have with these tools. If you’ve used specific software before, mention it and explain how it helped improve customer satisfaction or service quality.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
