At a Glance
- Tasks: Support sales operations and manage customer enquiries for a smooth service experience.
- Company: Join Kinetico, a leader in innovative water treatment solutions.
- Benefits: Enjoy comprehensive health coverage, 401(k) matching, and paid time off.
- Other info: Great opportunities for growth in a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
Love what you do at Kinetico. Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.
Job Description:
- Support day to day operations of the direct sales team, ensuring smooth commercial execution.
- Coordinate and manage routes for technicians and sales representatives to plan commercial visits and service appointments efficiently.
- Handle customer enquiries, orders, and follow up activities linked to the direct sales process.
- Coordinate sales documentation, order processing, and visit scheduling to support timely sales closure.
- Act as a key point of contact between customers, sales teams, technicians, and internal departments.
- Ensure accurate updates in CRM and sales systems, supporting customer satisfaction and service quality.
Why Join Kinetico:
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- 401(k) Contribution Matching Program
- Employer Funded Defined Contribution Plan
- Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
- Wellness Program
- Educational Assistance Reimbursement Program
Our Commitment and Difference:
Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today's ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.
Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses. Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities.
Customer Service Advisor in Staines employer: Kinetico Incorporated
Kinetico Incorporated is an exceptional employer that prioritises employee growth and innovation within a dynamic work culture. As a Sales Manager D2C, you will benefit from comprehensive training programmes, opportunities for career advancement, and the chance to make a significant impact in the thriving UK market. Join us to be part of a team that values excellence in customer experience and fosters a collaborative environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinetico Incorporated. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinetico Incorporated before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinetico Incorporated:Your cover letter is your chance to shine! Tell us why you want to work at Kinetico Incorporated specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinetico Incorporated!
How to prepare for a job interview at Kinetico Incorporated
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
