Global Quality Director in Newbury

Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

The Director of Quality leads the design of Kinetico’s global quality strategy and will be responsible for setting up Quality as a discipline across the end-to-end customer service value chain, ensuring consistent standards and excellence in product quality, regulatory compliance, and customer satisfaction. The role is responsible for developing and harmonizing quality systems and fostering a culture of quality across the organization, leading cross-functional quality initiatives to support operational and business goals.

• Develop and implement a unified quality strategy that aligns with corporate objectives and supports business growth. Ensure consistent application of quality standards across regions and facilities.
• Design and oversee the implementation, and maintenance of robust quality management systems (QMS). Support regulatory compliance and ensure adherence to industry standards and certifications (e.g., ISO, FDA, or other relevant standards). Ensure audit readiness and lead regulatory inspections and certifications as needed.
• Partner with manufacturing, supply chain, R&D (design assurance and sustaining engineering), and Customer Service teams to ensure quality is embedded throughout the product lifecycle (both make and buy), to ensure product and process quality. Monitor and improve process controls, product testing, and release procedures.
• Provide coaching, mentorship, and guidance to teams on quality standards, processes, and problem-solving practices.
• Push quality issues to resolution by identifying initiatives to reduce defects, improve yield, enhance customer satisfaction, proactively address quality issues, and prevent recurrence.
• Establish and monitor quality KPIs, dashboards, and reporting systems. Use data analytics to identify trends and root causes, identify corrective actions, drive improvements, support strategic decision-making, and attain business goals.
• Report on quality performance and improvement initiatives to senior management, including KPIs and trends.
• Serve as the primary quality liaison for customer quality issues and corrective action initiatives.

• Required: Bachelor’s Degree in Quality/ Manufacturing/ Operations Management, Engineering, Business, or related field. Master’s/Advanced Degree preferred.
• Required: 15+ years of quality experience including progressive management experience.
• Certification in quality management (e.g., CQE, Six Sigma, ISO Lead Auditor) strongly preferred.
• Proven track record of developing and implementing quality policies and programs.
• In-depth knowledge of quality management systems and international quality standards.
• Experience working effectively with global, cross-functional teams, driving change management through both direct and indirect means.
• Ability to organize and manage multiple projects and priorities, and drive initiatives to completion.
• Demonstrated experience developing and engaging others, and creating high-performance teams. Ability to train, mentor, and develop team members in quality principles and practices.
• Excellent interpersonal, communication, and presentation skills.
• Ability to travel globally 25% of the time.

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, Kinetico has become a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability, or any other legally protected status, with respect to employment opportunities.

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