Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver engaging software training and support customers in maximising our platform's potential.
- Company: Join Kinetic, a leader in operational excellence for education and events.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible working options.
- Other info: Be part of a vibrant team culture that prioritises growth and wellbeing.
- Why this job: Make a real impact by empowering customers and shaping the future of technology.
- Qualifications: 2+ years as a Software Trainer with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About Kinetic
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. Our culture is built on empowerment, community, and continuous growth.
About the Role
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further. This is a part-time role (approximately 20 hours per week) with fully remote or hybrid working from our Milton Keynes office—there's no on-site customer requirement.
What You’ll Be Doing
- Project Delivery: Be the go-to for training during new implementations and projects. Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle. Help shape how customers engage with and adopt our products through our popular ideas forum.
- Training & Implementation: Deliver training that clicks—remotely via video sessions, with flexibility to work from our Milton Keynes office if preferred. Supporting customers’ system setup, datasheet validation, and configuration for new software deployments. Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value.
- Customer Advocacy: Gather meaningful customer feedback and share it with Product and Delivery teams. Help influence future product direction by being the voice of the user. Build strong relationships that lead to real business outcomes.
- Facilitation: Pull together people from across Kinetic to ensure great service. Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile.
What You'll Bring
- 2+ years of experience as a Software Trainer (or in a similar training/delivery role).
- A people-first mindset and a passion for excellent customer experiences.
- Great time management and attention to detail (especially around data).
- Confidence delivering sessions both in person and online.
- Strong written and verbal communication skills.
- Curiosity and a love of solving problems.
- Comfortable with tech and picking up new tools quickly.
Benefits & Perks
- 25 days holiday (plus bank holidays) - with extra days the longer you’re with us.
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you.
- Enhanced pension contributions to support your future.
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team.
- Salary sacrifice schemes for electric vehicles and cycle-to-work.
- 24/7 access to our Employee Assistance Programme for confidential advice and support.
- A full annual health check to keep you at your best.
- A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets.
- A genuine people-first culture where your growth and wellbeing come first.
- Performance-related bonus scheme to reward your contribution.
- Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events.
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Software Trainer (Part-Time, 20 hours) employer: Kinetic
Contact Detail:
Kinetic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Trainer (Part-Time, 20 hours)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kinetic on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Software Trainer.
✨Tip Number 2
Show off your training skills! Prepare a mini training session on a relevant topic and share it during your interview. This will demonstrate your confidence and ability to engage an audience, which is key for this role.
✨Tip Number 3
Be ready to discuss your problem-solving experiences. Kinetic loves passionate problem-solvers, so think of examples where you’ve tackled challenges in previous roles and how you made a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Software Trainer (Part-Time, 20 hours)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Software Trainer. We want to see how your skills align with our mission at Kinetic, so don’t hold back on showcasing your people-focused approach!
Show Off Your Communication Skills: Since this role involves delivering training and engaging with customers, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Tech Savvy: We’re looking for someone comfortable with technology and quick to pick up new tools. Mention any relevant software or platforms you’ve worked with before, and share examples of how you’ve adapted to new tech in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kinetic!
How to prepare for a job interview at Kinetic
✨Know the Product Inside Out
Before your interview, make sure you understand Kinetic's software solutions and how they impact customer experiences. Familiarise yourself with their features and benefits, as well as any recent updates or case studies. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences and how you've successfully engaged learners. Think of specific examples where you adapted your training style to meet different needs. Highlight your ability to deliver both in-person and online sessions effectively.
✨Emphasise Customer Advocacy
Kinetic values strong relationships with customers, so be ready to talk about how you've gathered feedback and influenced product direction in past roles. Share stories that demonstrate your people-first mindset and how you've helped customers achieve their goals.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles and how you approached solving them. Kinetic is looking for someone who loves tackling problems, so share your thought process and the outcomes of your efforts to showcase your curiosity and resourcefulness.