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For Companies At a Glance
- Tasks: Deliver engaging software training and support customers in maximising our platform's potential.
- Company: Join Kinetic, a leader in software solutions for higher education and events.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits tailored to you.
- Other info: Be part of a diverse team that values growth, collaboration, and community.
- Why this job: Make a real impact by empowering customers and shaping their software experience.
- Qualifications: 2+ years as a Software Trainer with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively.
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further. This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.
Responsibilities
- Be the go-to for training during new implementations and projects
- Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle
- Help shape how customers engage with and adopt our products through our popular ideas forum
- Deliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK & IRE, and occasionally overseas if needed
- Support customers’ system setup, datasheet validation, and configuration for new software deployments
- Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics while delivering value
- Gather meaningful customer feedback and share it with Product and Delivery teams
- Help influence future product direction by being the voice of the user
- Build strong relationships that lead to real business outcomes
- Pull together people from across Kinetic to ensure great service
- Spot opportunities, follow up on actions, and ensure service levels go the extra mile
What You’ll Need To Succeed
- 2+ years of experience as a Software Trainer (or in a similar training/delivery role)
- A people-first mindset and a passion for excellent customer experiences
- Great time management and attention to detail (especially around data)
- Confidence delivering sessions both in person and online
- Strong written and verbal communication skills
- Curiosity and a love of solving problems
- Comfortable with tech and picking up new tools quickly
Benefits and Additional Information
- 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
- Two paid wellbeing days each year, with a budget to enjoy time out
- Enhanced pension contributions
- Two paid days a year to give back through volunteering or sustainability projects
- Salary sacrifice schemes for electric vehicles and cycle-to-work
- 24/7 Employee Assistance Programme for confidential advice and support
- A full annual health check
- A flexible benefits platform for life assurance, learning opportunities, discounts, and more
- A people-first culture that supports growth and wellbeing
- Performance-related bonus scheme
- Regular socials and department-led events
- Opportunities to attend group conferences, away days, and learning forums in the UK and abroad
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Software Trainer employer: Kinetic
Contact Detail:
Kinetic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Trainer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Kinetic. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a demo, make sure to highlight your training experience and how you’ve helped others succeed. Use real examples to demonstrate your impact—this is your time to shine!
✨Tip Number 3
Be proactive! If you see a job opening at Kinetic that excites you, don’t wait around. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you’d handle different training situations or customer interactions. Practising these responses can help you feel more confident and ready to impress.
We think you need these skills to ace Software Trainer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Software Trainer. We want to see how your skills align with our mission at Kinetic, so don’t be shy about showcasing your people-focused approach!
Showcase Your Communication Skills: Since this role involves delivering training both online and in person, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language in your application to reflect your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the curiosity and resourcefulness we’re looking for in a Software Trainer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kinetic!
How to prepare for a job interview at Kinetic
✨Know the Product Inside Out
Before your interview, make sure you understand Kinetic's software solutions and how they benefit customers. Familiarise yourself with their features and think about how you would explain them to a user. This will show your passion for the role and your ability to communicate effectively.
✨Showcase Your Training Skills
Prepare to demonstrate your training style during the interview. You might be asked to conduct a mock training session or explain how you would approach a specific training scenario. Use this opportunity to highlight your people-first mindset and your ability to engage learners.
✨Emphasise Relationship Building
Kinetic values strong relationships with customers, so be ready to discuss how you've built rapport in previous roles. Share examples of how you've collaborated with different teams or departments to achieve positive outcomes for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Kinetic's mission and culture. Inquire about their approach to customer feedback and how it influences product development. This not only demonstrates your curiosity but also your commitment to being a voice for the user.