At a Glance
- Tasks: Support customers with technical issues and ensure smooth software operations.
- Company: Join Kinetic, a leader in software solutions for education and events.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits.
- Other info: Be part of a diverse team with excellent growth opportunities.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Technical skills in database management and problem-solving abilities required.
The predicted salary is between 30000 - 42000 £ per year.
At Kinetic, we are redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. Our technology adapts to the rhythm of each organisation — helping them thrive in a fast‐changing world.
We are a team of passionate problem‐solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Your day‐to‐day activities can vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact. The role of Technical Services Analyst is crucial to enabling our customers to have access to the latest offerings from Kinetic and to allow them access to this software when convenient and effective for their business needs.
Qualifications & Required Skills
- Technical Proficiency & Database Management Skills
- Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
- Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification
- Knowledge of server infrastructure, virtualisation (VMware, Hyper‐V), and cloud platforms (AWS, Azure)
- Competent using remote access tools such as Windows RDP
- Knowledge of SQL Server
- Ability to review Microsoft Windows Server environments such as server performance
- Knowledge or exposure to Azure is an advantage
- Project Planning & Documentation Practices
- Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures
- Maintains comprehensive documentation of processes, configurations, and dependencies
- Creates pre‐flight checklists and post‐migration validation steps
- Documents lessons learned and continuously improves runbooks
- Upholds processes and communications with customers to meet SLAs and instil confidence
- Risk Management & Problem‐Solving Ability
- Proactively identifies potential risks and develops mitigation strategies
- Demonstrates meticulous verification processes (data validation, functional testing, performance checks)
- Conducts thorough pre‐migration assessments and post‐migration validation
- Shows strong troubleshooting skills when issues arise during migrations
- Thinks critically about dependencies, downtime windows, and business impact
- Ability to remain calm under pressure and make sound decisions during critical incidents upholding professionalism to our customer base
- Communication & Stakeholder Management
- Clearly communicates technical concepts to non‐technical stakeholders
- Provides realistic timelines and manages expectations effectively
- Keeps relevant parties informed before, during, and after maintenance windows
- Coordinates effectively with application owners, infrastructure teams, and business users
- Tracks success metrics and learns from past migrations to improve future ones
Benefits
- 25 days holiday (plus bank holidays) – with extra days the longer you’re with us
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
- Enhanced pension contributions to support your future
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
- Salary sacrifice schemes for electric vehicles and cycle‐to‐work
- 24/7 access to our Employee Assistance Programme for confidential advice and support
- A full annual health check to keep you at your best
- A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets
- A genuine people‐first culture where your growth and wellbeing come first
- Performance‐related bonus scheme to reward your contribution
- Regular socials – from team get‐togethers to all‐company celebrations, with each department owning a budget for their events
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent
Other Information
- You will need to provide proof that you have the right to work in the UK
- A reference
- A DBS check
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Technical Support Analyst R58692 in Milton Keynes employer: Kinetic
Kinetic plc is an excellent employer for Welders and Fabricators, offering a stable position in the heart of Widnes with competitive pay and a supportive work culture. With over 40 years of experience in the recruitment industry, we prioritise employee growth and development, ensuring that our team members have access to meaningful career opportunities while working in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst R58692 in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinetic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinetic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Analyst R58692 in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinetic:Your cover letter is your chance to shine! Tell us why you want to work at Kinetic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinetic!
How to prepare for a job interview at Kinetic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
