At a Glance
- Tasks: Provide day-to-day IT support and troubleshoot tech issues for staff.
- Company: Join a people-first company that values your growth and wellbeing.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits.
- Other info: Collaborative environment with opportunities for career development and networking.
- Why this job: Make a real impact by helping colleagues with their tech needs.
- Qualifications: Strong communication skills and a solid foundation in IT systems.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and approachable IT Support Assistant to join our team. This role involves providing day‑to‑day IT support across the organisation, ensuring staff have the tools, technology, and assistance they need to perform their roles effectively. The ideal candidate is quick‑thinking, an excellent communicator, and has a solid foundation in IT systems and office technology.
Key Responsibilities
- Respond promptly to IT queries from staff, providing clear and concise guidance and support.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Perform password resets, account management, and other routine IT tasks.
- Set up and configure new laptops, desktops, and other technology for new staff members.
- Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
- Document issues, solutions, and processes to improve team knowledge and efficiency.
- Identify recurring problems and propose solutions to enhance IT operations.
Essential IT Knowledge & Skills
- Operating Systems: Windows 11, macOS basics.
- Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).
- Authentication & Access Management: Single Sign‑On (SSO) solutions.
- Password resets, account management, user permissions.
- Email & Collaboration Tools: Exchange, Teams, video conferencing tools.
- Hardware: Laptops, desktops, monitors, docking stations, printers, phones, peripherals.
- Networking basics: connecting devices to Wi‑Fi, troubleshooting network issues, VPN usage.
- Device Setup & Configuration: imaging, software installation, configuring new laptops/devices.
- Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.
- Data Storage & Sharing: OneDrive, SharePoint (optional).
Nice‑to‑Have / Bonus Skills
- Basic understanding of Active Directory and group policies.
- Knowledge of cloud services (Azure, AWS basics).
- Mobile device setup and troubleshooting (iOS, Android).
Key Skills and Qualifications
- Strong interpersonal and communication skills; able to explain technical issues clearly to non‑technical staff.
- Quick thinker and problem solver, able to adapt to evolving IT challenges.
- Approachable and customer‑focused with a collaborative mindset.
- Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.
- Experience with IT ticketing systems and support processes is a plus.
- Able to work independently as well as part of a team.
- Strong organisational skills and attention to detail.
Benefits
- 25 days holiday (plus bank holidays) – with extra days the longer you’re with us.
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you.
- Enhanced pension contributions to support your future.
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team.
- Salary sacrifice schemes for electric vehicles and cycle‑to‑work.
- 24/7 access to our Employee Assistance Programme for confidential advice and support.
- A full annual health check to keep you at your best.
- A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets.
- A genuine people‑first culture where your growth and wellbeing come first.
- Performance‑related bonus scheme to reward your contribution.
- Regular socials – from team get‑togethers to all‑company celebrations, with each department owning a budget for their events.
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
IT Support Assistant employer: Kinetic
Kinetic is an exceptional employer that prioritises a people-first culture, offering a supportive environment for IT Support Assistants to thrive. With generous benefits such as 25 days of holiday, enhanced pension contributions, and opportunities for professional growth through conferences and learning forums, employees are encouraged to develop their skills while enjoying a healthy work-life balance. The company's commitment to diversity and inclusion, along with regular social events, fosters a collaborative atmosphere where every team member can contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Assistant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practice explaining technical issues in simple terms, as you'll need to communicate effectively with non-tech staff.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with ticketing systems like Jira or ServiceNow, make sure to highlight that. Also, don’t forget to mention any knowledge of cloud services or mobile device troubleshooting – it could set you apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the IT Support Assistant role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT knowledge and problem-solving abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, and let us know how you can contribute to our people-first culture.
Show Off Your Communication Skills:As an IT Support Assistant, clear communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. We love candidates who can bridge the gap between tech and non-tech staff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Kinetic
✨Know Your Tech
Brush up on your knowledge of Windows 11, macOS, and Microsoft 365. Be ready to discuss how you've used these systems in past roles, as well as any troubleshooting experiences you've had. This will show that you have a solid foundation in the essential IT skills required for the role.
✨Communicate Clearly
Since the role involves explaining technical issues to non-technical staff, practice articulating complex IT concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with colleagues in the past. This will demonstrate your strong interpersonal skills.
✨Show Your Problem-Solving Skills
Think of specific instances where you've quickly resolved IT issues or improved processes. Be prepared to share these stories during the interview, highlighting your quick-thinking abilities and how you adapt to evolving challenges. This will showcase your proactive approach to IT support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT operations, team dynamics, or the tools they use, like Jira Service Desk or Freshdesk. This not only shows your interest in the role but also your eagerness to contribute to their IT support efforts. It’s a great way to engage with the interviewers!
