At a Glance
- Tasks: As a Cloud Support Engineer, you'll troubleshoot and enhance our cloud platforms daily.
- Company: Kinetic is a leader in streamlining student accommodation and event management for over 25 years.
- Benefits: Enjoy flexible working, 25 days holiday, wellness days, and a customisable benefits package.
- Other info: This hybrid role offers a vibrant culture with opportunities for professional growth and community involvement.
- Why this job: Join us to shape the future of campus operations with AI and innovative technology.
- Qualifications: Experience with Azure, AWS, Terraform, and a knack for problem-solving are essential.
The predicted salary is between 30000 - 42000 £ per year.
Kinetic Milton Keynes, England, United Kingdom
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Kinetic Milton Keynes, England, United Kingdom
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Description
For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing. We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.
Department: KxEngage
Location: Shropshire
Description
For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing. We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.
Our success lies in long-term partnerships and solutions that are secure, innovative, and tailored to our customers\' needs—always with the end-user experience in mind.
Kinetic was founded on the belief that operations in education and event spaces should be as dynamic as the people they serve. That vision now drives our evolution as an AI-first company, using automation, predictive insights, and personalised experiences to deliver smarter, faster outcomes.
We partner with over 350 institutions worldwide, managing 700,000+ rooms with a comprehensive operations suite. And while we’ve grown into an industry leader, our mission remains the same: solve meaningful problems through powerful technology.
The next chapter is here—and AI is at the core. Join us as we shape the future of campus operations.
We’re looking for a Cloud Support Engineer to join our North American Product team, based in Shropshire. You’ll be right at the heart of the action—keeping our cloud platforms stable, secure, and fast-moving. This role is hybrid with two days in the office and three from home.
This role’s about more than just fixing things. It’s about making things better. You’ll resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible. If you’re someone who can spot a bottleneck from a mile away—and eliminate it with a few lines of code—we want to hear from you.
Key Responsibilities
- Owning infrastructure-related helpdesk tickets and getting to root causes quickly.
- Building and maintaining highly available cloud environments using Terraform, Ansible, and automation tools.
- Troubleshooting Azure and AWS components—from VMs and VPNs to firewalls, DNS, and Backup Vaults.
- Helping manage software releases in collaboration with our DevOps team.
- Working across teams to fine-tune cloud configurations, harden security, and boost reliability.
- Driving automation across infrastructure and deployments (the more we can automate, the better).
- Keeping us aligned with cloud security standards (ISO27001, PCI-DSS).
- Documenting fixes and processes, updating internal knowledge bases, and improving how we support the business.
Skills, Knowledge And Expertise
- Hands-on experience with Azure and AWS—and the confidence to move fast in either.
- Proven ability to write, manage, and validate infrastructure as code using Terraform.
- Solid Ansible skills (you know your playbooks, and you keep them clean)
- Strong working knowledge of cloud networking—virtual networks, VPNs, proxies, firewalls, the works.
- Confidence troubleshooting across Windows, Active Directory, and complex cloud setups.
- A knack for explaining complex tech in simple terms, especially to non-tech teams.
- Experience using ticketing systems (like Jira) and improving support workflows.
- Awareness of cloud security best practices—and how to apply them in real-world environments.
- Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
- Curiosity about AI and a positive, practical attitude toward how it can support and streamline tech operations.
You’ll thrive here if you:
- Take ownership without being asked.
- Get a buzz from solving problems that others avoid.
- Think three steps ahead when designing a fix.
- Value simplicity, automation, and security equally.
- Are open to using AI tools to work smarter—not harder.
Benefits
As part of the Kinetic team, you will benefit from:
- Working for an organisation where people and culture genuinely matter.
- Excellent training and support with the opportunity for further professional development.
- Performance-related bonus scheme.
- 25 days annual holiday allowance plus bank holidays off.
- 2 wellbeing days a year to rest and recharge.
- Christmas shut-down period for a well-deserved break.
- Company contribution to pension.
- A flexible benefits package, which is customisable by you. You can choose from private health care, life assurance, personal development, cinema tickets, wide range of discounts at retailers and so much more!
Kinetic provides excellent working environments at its offices, including kitchens with free breakfast, tea, coffee, and refreshments. Our social committee organises activities and events throughout the year, and you’ll have the opportunity to do charitable work within the local community.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Cloud Support Engineer in Milton Keynes employer: Kinetic
Kinetic plc is an excellent employer for Welders and Fabricators, offering a stable position in the heart of Widnes with competitive pay and a supportive work culture. With over 40 years of experience in the recruitment industry, we prioritise employee growth and development, ensuring that our team members have access to meaningful career opportunities while working in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kinetic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kinetic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kinetic!
✨Direct Apply to Kinetic
Let's not forget to apply directly through the Kinetic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud Support Engineer in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kinetic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kinetic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kinetic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
