About Kinetic
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.
What will I be doing?
About the Role
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further.
This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.
What You’ll Be Doing
Project Delivery
Be the go‑to for training during new implementations and projects
Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle
Help shape how customers engage with and adopt our products through our popular ideas forum
Training & Implementation
Deliver training that clicks—remotely or on‑site, depending on what fits. Travel is a necessity for this role across UK ∧ IRE, and occasionally should the need arise to go overseas too
Supporting customers’ system setup, datasheet validation, and configuration for new software deployments
Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value
Customer Advocacy
Gather meaningful customer feedback and share it with Product and Delivery teams
Help influence future product direction by being the voice of the user
Build strong relationships that lead to real business outcomes
Facilitation
Pull together people from across Kinetic to ensure great service
Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile
What You’ll Need to Succeed
2+ years of experience as a Software Trainer (or in a similar training/delivery role)
A people‑first mindset and a passion for excellent customer experiences
Great time management and attention to detail (especially around data)
Confidence delivering sessions both in person and online
Strong written and verbal communication skills
Curiosity and a love of solving problems
Comfortable with tech and picking up new tools quickly
What other great things come with the role?
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
25 days holiday (plus
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.
What will I be doing?
About the Role
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further.
This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.
What You’ll Be Doing
Project Delivery
Be the go‑to for training during new implementations and projects
Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle
Help shape how customers engage with and adopt our products through our popular ideas forum
Training & Implementation
Deliver training that clicks—remotely or on‑site, depending on what fits. Travel is a necessity for this role across UK ∧ IRE, and occasionally should the need arise to go overseas too
Supporting customers’ system setup, datasheet validation, and configuration for new software deployments
Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value
Customer Advocacy
Gather meaningful customer feedback and share it with Product and Delivery teams
Help influence future product direction by being the voice of the user
Build strong relationships that lead to real business outcomes
Facilitation
Pull together people from across Kinetic to ensure great service
Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile
What You’ll Need to Succeed
2+ years of experience as a Software Trainer (or in a similar training/delivery role)
A people‑first mindset and a passion for excellent customer experiences
Great time management and attention to detail (especially around data)
Confidence delivering sessions both in person and online
Strong written and verbal communication skills
Curiosity and a love of solving problems
Comfortable with tech and picking up new tools quickly
What other great things come with the role?
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
25 days holiday (plus
