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For Companies At a Glance
- Tasks: Deliver engaging software training and support customers in maximising our platform's potential.
- Company: Join Kinetic, a leader in operational excellence for higher education and events.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible working options.
- Why this job: Make a real impact by empowering customers and shaping the future of technology in education.
- Qualifications: 2+ years as a Software Trainer with strong communication and problem-solving skills.
- Other info: Be part of a vibrant team culture with regular socials and growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
About Kinetic
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. Our culture is built on empowerment, community, and continuous growth.
About the Role
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further. This is a part-time role (approximately 20 hours per week) with fully remote or hybrid working from our Milton Keynes office—there's no on-site customer requirement.
What You’ll Be Doing
- Project Delivery: Be the go-to for training during new implementations and projects. Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle.
- Training & Implementation: Deliver training that clicks—remotely via video sessions, with flexibility to work from our Milton Keynes office if preferred. Manage your time and input into capacity planning alongside the team.
- Customer Advocacy: Gather meaningful customer feedback and share it with Product and Delivery teams. Build strong relationships that lead to real business outcomes.
- Facilitation: Pull together people from across Kinetic to ensure great service. Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile.
What You’ll Bring
- 2+ years of experience as a Software Trainer (or in a similar training/delivery role).
- A people-first mindset and a passion for excellent customer experiences.
- Great time management and attention to detail (especially around data).
- Confidence delivering sessions both in person and online.
- Strong written and verbal communication skills.
- Curiosity and a love of solving problems.
- Comfortable with tech and picking up new tools quickly.
Benefits & Perks
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
- 25 days holiday (plus bank holidays) - with extra days the longer you’re with us.
- Two paid wellbeing days each year.
- Enhanced pension contributions to support your future.
- Two paid days a year to give back through volunteering, charity work, or sustainability projects.
- 24/7 access to our Employee Assistance Programme for confidential advice and support.
- A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets.
- A genuine people-first culture where your growth and wellbeing come first.
- Performance-related bonus scheme to reward your contribution.
- Regular socials - from team get-togethers to all-company celebrations.
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Software Trainer (Part-Time, 20 hours) in Milton Keynes employer: Kinetic Software
Contact Detail:
Kinetic Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Trainer (Part-Time, 20 hours) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kinetic on LinkedIn. Ask them about their experiences and any tips they might have for landing the Software Trainer role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by practising your training delivery skills. Since this role is all about engaging with customers, consider running mock training sessions with friends or family. Get feedback on your style and clarity—this will help you shine during the real deal!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share specific examples of how you've gone above and beyond for customers in past roles. This will demonstrate that you’re not just a trainer, but a true advocate for user success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kinetic team. Let’s get you on board!
We think you need these skills to ace Software Trainer (Part-Time, 20 hours) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for training and customer experience shine through. We want to see how much you care about helping others succeed with our software!
Tailor Your Experience: Make sure to highlight your relevant experience as a Software Trainer or in similar roles. We’re looking for specific examples that demonstrate your skills in delivering engaging training sessions and building relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon—this helps us understand your qualifications without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Kinetic Software
✨Know the Product Inside Out
Before your interview, make sure you understand Kinetic's software solutions and how they benefit customers. Familiarise yourself with their features and think about how you would explain them to a user. This will show your passion for the role and your ability to communicate effectively.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences. Think of specific examples where you successfully delivered training sessions, especially in a remote setting. Highlight your ability to engage participants and adapt your style to meet different learning needs.
✨Emphasise Customer Advocacy
Kinetic values customer relationships, so be ready to talk about how you've gathered feedback in the past and used it to improve training or product offerings. Share any experiences where you acted as a voice for the customer and influenced positive changes.
✨Demonstrate Your Problem-Solving Mindset
During the interview, be prepared to discuss challenges you've faced in previous roles and how you overcame them. Kinetic is looking for someone who loves solving problems, so share your thought process and the steps you took to find solutions.