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- Tasks: Resolve complex issues in SaaS platforms and mentor junior team members.
- Company: Leading software solutions provider with a people-first culture.
- Benefits: Performance-related bonus and supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: 5+ years in application support with expert SQL skills.
- Other info: Great opportunity for career growth and continuous improvement.
The predicted salary is between 45000 - 60000 £ per year.
A leading software solutions provider in Milton Keynes is looking for a Third Line Support Engineer to handle complex issues within their SaaS platforms. The ideal candidate will have over 5 years of experience in application support, with expert SQL and T-SQL skills, and strong familiarity with Microsoft SQL Server. This role involves acting as the final escalation point for complex customer issues, mentoring junior staff, and contributing to the continuous improvement of support functions. Benefits include a people-first culture and performance-related bonus.
Senior Third-Line SaaS Support Engineer in Milton Keynes employer: Kinetic Software
Contact Detail:
Kinetic Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Third-Line SaaS Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to SaaS support. We recommend role-playing with a friend or using online resources to get comfortable discussing your SQL and T-SQL expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of a Third-Line Support Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Third-Line SaaS Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially with SQL and T-SQL. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Third-Line SaaS Support Engineer role. Share specific examples of how you've tackled complex issues in the past.
Showcase Your Mentoring Skills: Since this role involves mentoring junior staff, make sure to mention any experience you have in guiding others. We love seeing candidates who can uplift their teammates and contribute to a positive team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kinetic Software
✨Know Your Stuff
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and how you've solved tricky problems in the past. This role is all about handling those intricate issues, so showcasing your expertise will definitely impress.
✨Showcase Your Mentoring Skills
Since this position involves mentoring junior staff, think of examples where you've helped others grow. Prepare to share specific instances where your guidance made a difference. This will highlight your leadership qualities and fit with the company's people-first culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think through some complex customer issues you've dealt with and how you approached them. Being able to articulate your thought process will demonstrate your capability as a final escalation point.
✨Emphasise Continuous Improvement
The job description mentions contributing to the continuous improvement of support functions. Come prepared with ideas or experiences where you've implemented changes that enhanced processes or customer satisfaction. This shows you're proactive and aligned with their goals.