At a Glance
- Tasks: Provide day-to-day IT support and troubleshoot tech issues for staff.
- Company: Join a people-first company that values growth and wellbeing.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits.
- Other info: Dynamic office environment with regular socials and career development opportunities.
- Why this job: Make a real impact by helping colleagues with their tech needs.
- Qualifications: Strong communication skills and a solid foundation in IT required.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and approachable IT Support Assistant to join our team. This role involves providing day‑to‑day IT support across the organisation, ensuring that staff have the tools, technology, and assistance they need to perform their roles effectively.
Key Responsibilities
- Respond promptly to IT queries from staff, providing clear and concise guidance and support.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Perform password resets, account management, and other routine IT tasks.
- Set up and configure new laptops, desktops, and other technology for new staff members.
- Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
- Document issues, solutions, and processes to improve team knowledge and efficiency.
- Identify recurring problems and propose solutions to enhance IT operations.
Essential IT Knowledge & Skills
- Operating Systems: Windows 11, basic macOS.
- Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).
- Authentication & Access Management: Single Sign‑On (SSO) solutions; password resets, account management, user permissions.
- Email & Collaboration Tools: Exchange, Teams, video conferencing tools.
- Hardware: Laptops, desktops, monitors, docking stations, printers, phones, peripherals.
- Networking basics: Connect devices to Wi‑Fi, troubleshoot network issues, VPN usage.
- Device Setup & Configuration: Imaging, software installation, configuring new laptops/devices.
- Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.
- Data Storage & Sharing: OneDrive, SharePoint (optional).
Nice‑to‑Have / Bonus Skills
- Basic understanding of Active Directory and group policies.
- Knowledge of cloud services (Azure, AWS basics).
- Mobile device setup and troubleshooting (iOS, Android).
Key Skills and Qualifications
- Strong interpersonal and communication skills; able to explain technical issues clearly to non‑technical staff.
- Quick thinker and problem solver, able to adapt to evolving IT challenges.
- Approachable and customer‑focused with a collaborative mindset.
- Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.
- Experience with IT ticketing systems and support processes is a plus.
- Able to work independently as well as part of a team.
- Strong organisational skills and attention to detail.
Benefits
- 25 days holiday (plus bank holidays) with extra days the longer you’re with us.
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you.
- Enhanced pension contributions to support your future.
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team.
- Salary sacrifice schemes for electric vehicles and cycle‑to‑work.
- 24/7 access to our Employee Assistance Programme for confidential advice and support.
- A full annual health check to keep you at your best.
- A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets.
- A genuine people‑first culture where your growth and wellbeing come first.
- Performance‑related bonus scheme to reward your contribution.
- Regular socials – from team get‑togethers to all‑company celebrations, with each department owning a budget for their events.
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent.
We’ve created a welcoming office environment, with well‑stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day. Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
IT Support Assistant employer: Kinetic Software
At Kinetic, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As an IT Support Assistant, you'll enjoy a range of benefits including generous holiday allowances, enhanced pension contributions, and opportunities for professional development, all within a welcoming office environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or explain tech concepts to non-techies. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Being approachable and customer-focused is key in IT support. Share examples of how you've helped others in past roles during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the IT Support Assistant role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant IT knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at StudySmarter and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled IT issues in the past. We love quick thinkers who can adapt to challenges, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Kinetic Software
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and basic macOS. Be ready to discuss how you've tackled IT issues in the past, as well as your familiarity with ticketing systems like Jira or ServiceNow.
✨Show Off Your Communication Skills
Since this role involves explaining technical issues to non-technical staff, practice articulating complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with colleagues in the past.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've quickly resolved IT problems. Be prepared to walk through your thought process during these situations, showcasing your ability to think on your feet and adapt to challenges.
✨Be Approachable and Collaborative
This role is all about teamwork, so highlight your experience working with different departments. Share examples of how you've collaborated with others to improve IT operations or support colleagues, showing that you're a team player who values a people-first culture.
