Business Transformation Specialist

Business Transformation Associate

Department: Finance

Employment Type: Permanent – Full Time

Location: Milton Keynes

Compensation: £29,000 / year

Description

Here’s what you need to know about Kinetic

At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

What you’ll be bringing to life in this role

Why this role exists

We’re not just a company — we’re on a mission to transform how our business works from the inside out. That means rethinking processes, introducing smarter systems, and making life easier for both our teams and our customers. This is where you come in.

We’re looking for an ambitious, curious, and driven individual who wants to be part of real change. This is a unique opportunity to kick-start your career in business transformation — learning from experienced change-makers while directly contributing to projects that will shape the future of our company.

If you thrive on everything from AI and robotic process automation to process optimisation and beyond while managing and coordinating projects that drive scalable growth, this role is for you!

About the Transformation Team

We create scalable, meaningful change through innovation, automation, and smarter processes—fuelling a more efficient, fulfilling workplace. We’re catalysts for continuous transformation, empowering every team to elevate performance, delight customers, and unlock the company’s full potential.

Our goal: a workplace where smarter processes and intuitive technology eliminate robotic work so colleagues can focus on the creative, high‑impact contributions only they can make.

Find out more: https://g.co/gemini/share/b08c8e95b977

Why you’ll love this role

• Immediate impact — take ownership of tasks and workstreams that contribute directly to business-wide change.
• Grow your expertise — we’ll train you in AI, automation, project management, process improvement, and change delivery, giving you skills that will skyrocket your career.
• Be part of the action — supporting live transformation projects that impact how our business runs every day.
• Shape the future of the business — your work will directly influence how we operate, from the tools we use to the way our teams collaborate.
• Variety guaranteed — no two weeks will look the same. You might be mapping processes in our R&D team one day, testing a new finance system the next, and helping prepare sales communications the day after.
• Learn from the best — work side-by-side with transformation leads, systems & AI specialists, and subject matter experts daily, absorbing everything they have to share.

What You’ll Get From Us

• Full training and mentoring.
• Exposure to high-profile projects from day one.
• Opportunities to develop professionally and progress into more senior transformation roles.
• A friendly, supportive team environment where your growth is a priority.

Key Responsibilities

• Own discrete transformations from framing to handover:

• Frame & plan
• Clarify objectives, success metrics, scope, constraints, and stakeholders.
• Build lightweight business cases: size impact, estimate cost/benefit, outline ROI with guidance.
• Plan delivery: milestones, RAID, dependencies, resources, and succinct status comms.

• Run discovery: map current state (SIPOC, BPMN-lite), identify root causes, and propose future-state designs.
• Define hypotheses and test plans; choose the smallest viable experiment to learn fastest.

• Roll up sleeves on configuration, workflow design, and data setup; or coordinate vendors/contractors.
• Manage change: stakeholder mapping, comms and training plans, UAT coordination, adoption measurement.
• Baseline KPIs, instrument dashboards, run pilots/A-B tests, and capture lessons learned.

• Maintain playbooks, templates, and standards; raise the bar every project.
• Share wins and learnings; enable others to repeat success.

What you’ll need to hit the ground running?

• 1–3+ years in project delivery, consulting, business operations, PMO/Project Coordinator, BA, or implementation roles.

• Ownership & pace: bias to action, organised, reliable under pressure, comfortable with ambiguity.
• AI‑first mindset: hands‑on use or implementation of AI solutions; curiosity to keep learning.
• End‑to‑end delivery: independently run smaller projects or own workstreams with measurable outcomes.
• Tooling fluency: task/portfolio (Jira/Asana/Smartsheet), collaboration (Miro/Lucid), documentation (Confluence/Notion), spreadsheets; basic dashboarding a plus.
• Process skills: requirements capture, user stories, acceptance criteria, UAT, process mapping, problem solving, and light SOP writing.
• Analytical: comfortable modelling impact and separating signal from noise.
• Communication superpowers: concise updates, clear escalation, strong facilitation, constructive candour.
• Quality mindset: customer-centric with excellent QA and polished handovers.

Nice to have

• Certifications: PRINCE2 Foundation/APM PFQ/PMQ, Scrum Master (PSM I/CSM), Lean Six Sigma Yellow/Green Belt, Prosci/Change Management Foundation.
• Exposure to SaaS/enterprise implementations (e.g., CRM/ERP/Support tools), automation (e.g., Zapier/Power Automate), or data tooling (e.g., Power BI/Looker/Tableau).
• Basic SQL or data wrangling; experience running pilots and controlled rollouts.

What extras will make me thrive?

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays) – with extra days the longer you’re with us
• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
• Enhanced pension contributions to support your future
• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
• Salary sacrifice schemes for electric vehicles and cycle-to-work
• 24/7 access to our Employee Assistance Programme for confidential advice and support
• A full annual health check to keep you at your best
• A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets
• A genuine people-first culture where your growth and wellbeing come first
• Performance-related bonus scheme to reward your contribution
• Regular socials – from team get-togethers to all-company celebrations, with each department owning a budget for their events
• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent

We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day. Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.