Customer Solutions Executive in Ellesmere Port

Position Overview

Customer Solutions Executive

Location: Ellesmere Port, England (North West)

Type: Permanent

Salary: £28,594 – £35,743 per annum (depending on experience)

Working hours: 39 hours per week, Monday – Friday, 8am – 6pm. Up to 2 days from home, remainder in the office. 25 days holiday + bank holidays. Company contributes up to 9% pension.

Responsibilities

• Resolve customer issues using sound judgment, professionalism, and a solutions‑focused approach.
• Identify improvement opportunities to enhance efficiency, service quality, and customer experience.
• Manage product availability and follow internal procedures during stock shortages to minimise customer impact.
• Manage and own customer accounts, ensuring service excellence and strong operational performance.
• Ensure smooth transition of product management activities between Commercial and Supply Chain teams.
• Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels.
• Attend commercial meetings, providing updates, insights, and actions relating to customer service performance.
• Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction.
• Balance customer service KPIs while upholding internal service standards and operational targets.
• Support additional tasks as required, demonstrating flexibility and adaptability.

Qualifications

• SAP knowledge supporting operational processes, reporting, and customer service activities.
• Advanced Microsoft Office skills, particularly Excel.
• Customer service experience within fast‑paced, service‑driven environments.
• Excellent communication skills at all organisational levels.
• Strong organisation and administration with high attention to detail.
• Resilience and workload management; able to prioritise effectively under pressure.
• Confident in building strong relationships and influencing internal and external partners.

Salary and Benefits

• £28,594 – £35,743 per annum (depending on experience).
• 39 hours per week, Monday – Friday (8am – 6pm).
• 25 days holiday + bank holidays.
• Company contributing up to 9% pension.
• Up to 2 days from home, remainder in the office.
• Additional company benefits.

How to Apply

Apply online through the job portal. For questions, please contact Karin Haney at 0161 874 1645 or email karin.haney@kinetic-industrial.co.uk. Job reference: 972587.

This position is advertised by Kinetic Recruitment, a recruitment consultancy with over 40 years of experience. We treat all applications with a high degree of care and will contact suitable candidates.