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- Tasks: Support international agents and customers with order processing and queries.
- Company: Established family-owned global trader in Nottingham with strong values.
- Benefits: Competitive salary, profit-related pay, pension plan, and subsidised facilities.
- Why this job: Join a supportive team and make a real impact in international trade.
- Qualifications: Customer service experience, attention to detail, and strong communication skills.
- Other info: Flexible working hours and excellent career growth opportunities.
The predicted salary is between 27000 - 30000 ÂŁ per year.
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a familyâowned business with solid values and many of their workforce stay at the company for the whole of their career.
The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Export Sales Coordinator:- Coordinating and administering support for their international markets
- Responding to customer queries and delivering customer focused resolutions
- Providing excellent service to international agents, distributors, and customers
- Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries
- Accurately processing orders, with a focus on efficiency and costâeffective shipping
- Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed
- Managing weekly consolidated shipments to distributors
- Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations
- Developing and maintaining excellent product knowledge
- High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
- Highly motivated, organised, and proactive, with the experience of working in a fastâmoving business environment
- Have meticulous attention to detail
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Export Sales Coordinator in Sutton in Ashfield employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Export Sales Coordinator in Sutton in Ashfield
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially since theyâre a family-owned business. Tailor your responses to show how you fit into their team and can contribute to their success.
â¨Tip Number 3
Practice your customer service skills! Since the role requires high-level customer interaction, think of scenarios where youâve successfully resolved issues or provided excellent service. Be ready to share these examples during your interview.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Export Sales Coordinator in Sutton in Ashfield
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Export Sales Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Donât forget to mention your attention to detail and organisational skills, as these are key for us.
Showcase Your Communication Skills: Since strong communication is essential for this role, make sure your application reflects that. Use clear and concise language, and donât hesitate to demonstrate your written communication prowess in your CV and cover letter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you donât miss out on any important updates. Plus, itâs super easy!
How to prepare for a job interview at Kinetic Office Recruitment
â¨Know Your Stuff
Make sure you brush up on your knowledge of customs and exporting regulations. The role requires a solid understanding of international trade, so be prepared to discuss how you've navigated these areas in the past.
â¨Showcase Your Customer Service Skills
Since this position is all about providing excellent service to international agents and customers, think of specific examples where you've gone above and beyond for a client. Be ready to share these stories during the interview.
â¨Demonstrate Team Spirit
This role involves collaborating with various internal teams, so highlight your experience working in a team environment. Share instances where teamwork led to successful outcomes, especially in fast-paced situations.
â¨Stay Calm Under Pressure
The ability to perform under pressure is key for this job. Prepare to discuss how you've managed tight deadlines or challenging situations in the past, and how you kept your cool while ensuring accuracy and efficiency.
