At a Glance
- Tasks: Support international customers and manage export processes with precision and care.
- Company: Established family-owned global trader with a strong team culture.
- Benefits: Competitive salary, profit-related pay, pension plan, and subsidised meals.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in international trade.
- Qualifications: Customer service experience and knowledge of exporting goods required.
The predicted salary is between 27000 - 29000 € per year.
About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Export Customer Service Coordinator:
- Coordinating and administering support for their international markets
- Responding to customer queries and delivering customer focused resolutions.
- Providing excellent service to international agents, distributors, and customers.
- Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
- Accurately processing orders, with a focus on efficiency and cost-effective shipping.
- Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
- Managing weekly consolidated shipments to distributors
- Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
- Developing and maintaining excellent product knowledge.
Person Specification:
- High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
- Experience / knowledge in exporting goods to overseas markets
- Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
- Have meticulous attention to detail
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.
Export Customer Service Coordinator in Sutton in Ashfield employer: Kinetic Office Recruitment
As a family-owned business with strong values, our client offers a supportive and collaborative work environment in their state-of-the-art premises in Mansfield. Employees benefit from competitive salaries with regular reviews, a Profit Related Pay Scheme, and opportunities for career growth, making it an ideal place for those seeking a long-term and rewarding career in customer service and export coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Coordinator in Sutton in Ashfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values and how they operate will help you tailor your answers and show them you're a perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Export Customer Service Coordinator in Sutton in Ashfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Export Customer Service Coordinator role. Highlight your customer service experience and any relevant knowledge of exporting goods. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate meticulousness, so double-check everything before hitting send. It shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of exporting goods and international trade regulations. Familiarise yourself with the company's products and services, as well as their customer service approach. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to handle queries effectively.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and how you manage multiple tasks. Share strategies you use to stay organised, especially in a fast-paced environment. This will reassure them that you can handle the demands of the role.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. Be ready to articulate your thoughts clearly and concisely. Good communication is key in this role, so showing that you can convey information effectively will be a big plus.
