At a Glance
- Tasks: Support international customers and manage export processes with precision and care.
- Company: Established family-owned global trader with a strong team culture.
- Benefits: Competitive salary, profit-related pay, pension plan, and subsidised facilities.
- Other info: Flexible working hours and excellent career stability in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in global trade.
- Qualifications: Experience in customer service and exporting, with strong communication skills.
The predicted salary is between 27300 - 30000 € per year.
About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Export Customer Service Coordinator:
- Coordinating and administering support for their international markets
- Responding to customer queries and delivering customer focused resolutions.
- Providing excellent service to international agents, distributors, and customers.
- Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
- Accurately processing orders, with a focus on efficiency and cost-effective shipping.
- Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
- Managing weekly consolidated shipments to distributors
- Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
- Developing and maintaining excellent product knowledge.
Person Specification:
- High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
- Experience / knowledge in exporting goods to overseas markets
- Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
- Have meticulous attention to detail
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.
Customer Service and logistics Coordinator in Sutton in Ashfield employer: Kinetic Office Recruitment
Join a family-owned business that values its employees and fosters a supportive work culture in the heart of Mansfield. With competitive salaries reviewed every six months, excellent benefits including a Profit Related Pay Scheme, and opportunities for career growth, this is an ideal environment for those seeking a rewarding role in customer service and logistics. The company’s commitment to employee retention and development makes it a standout employer in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and logistics Coordinator in Sutton in Ashfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values and how they operate will help you tailor your answers and show them you're a perfect fit for their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service and logistics Coordinator in Sutton in Ashfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills in logistics or exporting. We want to see how you can bring value to our export team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a perfect fit for this role. We love seeing enthusiasm and personality!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate meticulousness, so double-check everything before hitting send. It shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or resolved issues in the past. This role is all about providing excellent service, so showing that you can do this will really impress them.
✨Get Familiar with Export Processes
Since this position involves exporting goods, it’s crucial to have a basic understanding of international trade regulations and customs. Do some research on common export practices and be prepared to discuss how you would handle any challenges that might arise.
✨Show Off Your Organisational Skills
This job requires a high level of organisation and attention to detail. Think of examples where you’ve successfully managed multiple tasks or projects at once. Highlighting your ability to prioritise and stay calm under pressure will show that you’re a great fit for their fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to demonstrate your interest and engagement.
