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- Tasks: Support sales by managing enquiries, quotes, and orders for multinational contracts.
- Company: Join a family-owned global trader with a strong reputation and career longevity.
- Benefits: Enjoy hybrid working, profit-related pay, pension plans, and subsidised meals.
- Why this job: Be part of a supportive team, develop skills, and make an impact in a dynamic environment.
- Qualifications: Sales support experience, attention to detail, strong communication, and IT skills required.
- Other info: Flexible core hours, Monday to Friday, with opportunities for growth.
About them: My client is a well-established, global trader operating from a multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Sales Support Coordinator to join their team. The role is to provide a full sales support service for the multinational contract enquiries and orders; from initial enquiry, to quotation, follow-up and managing confirmed orders. Providing feedback to the Contract Department Team Leader to help further develop the systems and procedures required for this sector by the company. Effectively communicating with the wider business in particular the Purchasing, Design, Sales and Credit Control teams.
Key Duties:
- Provide a first point of contact for the multinational contract enquiries, liaising with all company offices, agents, and distributors.
- Ensure key information is acquired prior to quotation and necessary checks undertaken.
- Liaise with Contract Department Team Leader, Purchasing and Credit Control to check special pricing, delivery schedules and payments terms.
- Accurately inserting quotes onto the system, ensuring all data fields are completed.
- Communicate all details of the quote to the customer/distributor, liaising with the relevant Export Sales Administrator if translation is required.
- Ensure agents are kept up to date with any on-going projects involving their market.
- Liaise with the Sales Team to keep them up to date.
- Pro-active follow up of quotations on the system.
- Administer and service confirmed contract orders.
- Arrange despatch of contract orders, liaising with the relevant Export Sales Administrator to ensure necessary Export documentation is complete.
- Review the monthly commission report.
- Assist with the training of overseas office colleagues with regards contract procedures.
- Develop an understanding of the regulations and requirements in their worldwide contract sales market.
- Develop an understanding of cross border VAT to be able to identify transactions where VAT could be zero rated.
- Develop an understanding of the contractual terms imposed by some purchase orders and help minimise risk to the company.
- Provide regular feedback to the Contract Department Team Leader with regards systems and processes.
Person Specification:
- High level Sales Support experience (Sales Admin, Quotes, Costings, Project Management, Customer Service, Distribution, Export etc).
- Have meticulous attention to detail.
- Commercial awareness.
- IT competent.
- Excellent planning and prioritising skills and the ability to respond to time frames and deadlines.
- Be highly organised in managing own workload.
- Able to adapt to change at short notice.
- Proactive and detail orientated with a flexible attitude.
- Strong communication skills both written and verbal.
- Approachable and friendly.
- A problem solver and multitasker.
- Enjoys working as part of a wider team.
- Ability to perform under pressure and work using own initiative.
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Hybrid working, Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Sales Support Coordinator employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they are a family-owned business, showing that you align with their solid values during your interactions can make a significant difference.
✨Tip Number 2
Brush up on your knowledge of sales support processes, especially in relation to multinational contracts. Being able to discuss specific examples of how you've handled similar tasks will demonstrate your expertise.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company’s work environment and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks under pressure. This role requires strong planning and prioritising abilities, so having concrete examples ready will showcase your suitability.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, customer service, and project management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your meticulous attention to detail and strong communication skills. Mention specific examples of how you've successfully managed sales enquiries or supported a team in the past.
Highlight Relevant Skills: In your application, emphasise your IT competence, planning and prioritising skills, and ability to adapt to change. These are crucial for the Sales Support Coordinator role.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their values and culture in your application. Mention why you want to work for a family-owned business and how you align with their long-term vision.
How to prepare for a job interview at Kinetic Office Recruitment
✨Showcase Your Sales Support Experience
Make sure to highlight your previous experience in sales support roles. Discuss specific examples where you managed enquiries, quotes, and orders effectively, as this will demonstrate your capability to handle the responsibilities of the Sales Support Coordinator position.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, be prepared to discuss how you ensure accuracy in your work. You might want to share techniques you use to double-check information or manage data entry, as this will show that you understand the importance of detail in sales support.
✨Communicate Effectively
Strong communication skills are essential for this role. During the interview, practice clear and concise communication. You could also prepare to discuss how you've successfully liaised with different teams in the past, as this will illustrate your ability to work collaboratively.
✨Be Ready to Discuss Problem-Solving
As a Sales Support Coordinator, you'll need to tackle challenges proactively. Prepare examples of past situations where you identified problems and implemented solutions. This will showcase your problem-solving skills and adaptability, which are key traits for the role.
