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- Tasks: Process customer and supplier orders while ensuring top-notch service.
- Company: Join a friendly, family-oriented business with a strong reputation in their field.
- Benefits: Enjoy a stable 9am-5pm schedule, fostering work-life balance.
- Why this job: Be part of a supportive team that values relationships and personal growth.
- Qualifications: Strong communication skills and a knack for handling calls are essential.
- Other info: Opportunity to develop your career in a thriving environment.
The predicted salary is between 24000 - 36000 £ per year.
Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
- Create and update orders and delivery requests in accordance with the Company’s procedures
- Develop and maintain good and effective working relationships between customers, suppliers and sales staff
- Support the sales teams in their objectives
- Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
- Check customer and manufacturer acknowledgements
- Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
- Work with colleagues to achieve team objective and KPI targets
- General office duties such as visitor reception, admin and filing
Essential Experience:
- Well-developed telephone call handling skills
- Have excellent written and oral communication skills
- Must be able to communicate effectively and be polite and assertive
Sales Order Administrator employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Administrator
✨Tip Number 1
Familiarise yourself with the company’s culture and values. Since they pride themselves on being a friendly and professional family business, showing that you align with their ethos during any interactions can set you apart from other candidates.
✨Tip Number 2
Brush up on your telephone call handling skills. As this role requires well-developed communication abilities, practice responding to common customer queries confidently and politely to demonstrate your capability in this area.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company’s expectations and work environment, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to order processing and customer service. Being able to articulate your problem-solving skills and how you would support the sales team will show your readiness for the position.
We think you need these skills to ace Sales Order Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to sales order processing and customer service. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention specific examples of how you've successfully handled customer queries or supported sales teams in the past.
Highlight Relevant Skills: Emphasise your telephone call handling skills and any experience with order management systems. Be sure to mention your ability to work under pressure and meet KPIs, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Sales Order Administrator.
How to prepare for a job interview at Kinetic Office Recruitment
✨Showcase Your Communication Skills
As a Sales Order Administrator, effective communication is key. Be prepared to demonstrate your telephone handling skills and articulate your thoughts clearly during the interview. Practice common scenarios where you might need to communicate with customers or suppliers.
✨Familiarise Yourself with Order Processing
Understand the basics of order processing and delivery requests. Research the company's procedures if possible, and be ready to discuss how you would handle specific situations related to order management during the interview.
✨Emphasise Teamwork
This role requires collaboration with sales teams and other colleagues. Be ready to share examples from your past experiences where you successfully worked as part of a team to achieve objectives or resolve issues.
✨Prepare for Customer Scenarios
Think about potential customer queries or issues that may arise in this role. Prepare responses on how you would handle these situations, showcasing your problem-solving skills and ability to maintain professionalism under pressure.
