At a Glance
- Tasks: Provide admin support to overseas agents and customers, ensuring accurate order processing.
- Company: Established global trader with a family-owned culture and strong values.
- Benefits: Competitive salary, profit-related pay, pension plan, and subsidised restaurant.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Join a supportive team and grow your career in a dynamic export environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 27300 - 30000 € per year.
About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties:
- Accurate Order Processing
- Ensuring queries from Agents / Customers are resolved efficiently
- Processing credit & return requests
- Organising return shipments from distributors
- Confirming delivery date information and keeping Agents/Customers updated with backorder information
- Ensuring despatch of orders with correct documentation
- Chasing parcels with carriers
- Providing feedback on product and service/operations to Export Office Manager
- Confirming special price agreements
- Following through sales enquiries from new contacts
- Coordinating visits from agents/distributors
- Maintaining and updating orderly filing systems
Person Specification:
- High level customer service / account management experience is essential and able to demonstrate outstanding Customer Service experience
- Highly organised, with the experience of working in a fast moving business environment
- Have meticulous attention to detail
- Knowledge of export sales administration process & export documentation - ideal but not essential
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Sales Administrator employer: Kinetic Office Recruitment
Join a family-owned business that values its employees and fosters a supportive work culture in Sutton in Ashfield. With competitive salaries reviewed every six months, excellent benefits including a Profit Related Pay Scheme, and opportunities for career growth, this is an ideal environment for those seeking a long-term career in sales administration. The company’s commitment to employee satisfaction and development makes it a standout employer in the region.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Tailor your answers to show you're the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance of landing that Sales Administrator role. We love seeing applications directly from motivated candidates who are eager to join our team!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Export team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your organisational skills and attention to detail, as these are key for us in this position.
Showcase Your Communication Skills:Since strong communication is essential, make sure your written application reflects this. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator in an export team. Brush up on key terms related to order processing and export documentation. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Showcase Your Customer Service Skills
Since this role requires a high level of customer service, be ready to share specific examples from your past experiences. Think about times when you resolved customer queries efficiently or went above and beyond to ensure satisfaction. This will highlight your suitability for the position.
✨Demonstrate Organisation and Attention to Detail
The job demands meticulous attention to detail and strong organisational skills. Prepare to discuss how you manage your workload and keep track of multiple tasks. You might even want to bring a sample of your filing system or a planner to illustrate your methods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
