At a Glance
- Tasks: Process customer orders and provide top-notch service from order to delivery.
- Company: Globally recognised manufacturing business known for exceptional customer service.
- Benefits: Competitive salary, flexible hours, free parking, and a supportive team environment.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or sales administration with strong communication skills.
Sales Order Administrator
Salary: £27,800 (may be flexible on salary for the right candidate) Location: NG2 – Just 5 minutes from the tram stop with free on-site parking.
Working Hours: This role operates on a 3-week rolling rota
The Opportunity
Our client is a globally recognised manufacturing business with an outstanding reputation for delivering exceptional customer service.
They are looking for an experienced and customer-focused Sales Order Administrator to join their busy and supportive team.
This is a fast-paced role where teamwork is key.
You'll play an important part in ensuring customer orders are processed accurately and efficiently, while providing a first-class service from order placement through to delivery.
Key Responsibilities
- Process customer orders accurately and efficiently using SAP.
- Verify order details, including pricing, product availability and delivery information.
- Respond promptly and professionally to customer enquiries via telephone and email.
- Monitor order progress and proactively communicate updates or delays to customers.
- Raise purchase orders with suppliers.
- Process consignment stock transactions.
- Liaise with internal departments, sales teams, warehouses and suppliers to ensure smooth order fulfilment.
- Maintain accurate records and ensure all customer information is up to date.
About You
To be successful in this role, you'll have
- Previous experience in sales order processing, customer service or sales administration.
- Excellent attention to detail and a high level of accuracy.
- Strong customer service and communication skills, both written and verbal.
- Experience working in a busy office environment.
- The ability to manage a high volume of orders efficiently.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Confidence in handling customer queries and resolving issues professionally.
- Good working knowledge of Microsoft Office, particularly Word and Excel.
- Experience using SAP would be advantageous, although not essential.
- Keywords
Sales Order Administrator | Order Processing | Sales Administration | Customer Service Administrator | SAP | Customer Service | Purchase Orders | Manufacturing | Administration | Office Support
Customer Service Administrator in Nottingham employer: Kinetic Office Recruitment
Join a globally recognised manufacturing business that prides itself on delivering exceptional customer service in a supportive and dynamic work environment. Located just 5 minutes from the tram stop with free on-site parking, this role offers flexible working hours and opportunities for professional growth within a collaborative team. As a Customer Service Administrator, you'll play a vital role in ensuring customer satisfaction while enjoying a culture that values teamwork and excellence.
Contact Details:
Kinetic Office Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinetic Office Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinetic Office Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinetic Office Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Kinetic Office Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinetic Office Recruitment!
How to prepare for a job interview at Kinetic Office Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
