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- Tasks: Coordinate customer orders and support sales teams in a friendly, professional environment.
- Company: Join a well-established family business known for its growth and supportive culture.
- Benefits: Enjoy a stable 9am-5pm schedule with opportunities for personal development.
- Why this job: Be part of a dynamic team that values relationships and customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Located in Birmingham Business Park, easily commutable for local candidates.
The predicted salary is between 30000 - 42000 £ per year.
Logistics and Customer Service Coordinator
Birmingham Business Park, B37
Mon - Fri, 9am - 5pm
Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
- Create and update orders and delivery requests in accordance with the Company's procedures
- Develop and maintain good and effective working relationships between customers, suppliers and sales staff
- Support the sales teams in their objectives
- Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
- Check customer and manufacturer acknowledgements
- Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
- Work with colleagues to achieve team objective and KPI targets
- General office duties such as visitor reception, admin and filing
Essential Experience:
- Well-developed telephone call handling skills
- Excellent written and oral communication skills
- Must be able to communicate effectively and be polite and assertive when required
- Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc
- Ability to work calmly under pressure and make correct decisions
- Ability to listen and be patient when required
- Able to work accurately and quickly
- Must show evidence of being organised and responding promptly
- Evidence of building relationships with customers or suppliers
- Relevant experience of customer service support and administration
- Good IT Skills - Outlook, Word, Excel and general Windows environment
- Must reside within a commutable distance from the office
Desirable Experience:
- Knowledge of managing orders within customer credit limits
- Experience of dealing with invoice queries
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.
Logistics & Customer Service Coordinator employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and customer service industry. Understanding the key terms and processes, such as sales orders and purchase orders, will help you speak confidently during interviews and demonstrate your knowledge.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums to connect with others who work in logistics and customer service. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experiences where you successfully handled customer queries or built relationships with clients, as this will showcase your relevant skills.
✨Tip Number 4
Research the company culture and values. Since the employer emphasises a friendly and professional family business ethos, be ready to discuss how your personal values align with theirs during the interview.
We think you need these skills to ace Logistics & Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Use keywords from the job description, such as 'order processing', 'customer relationships', and 'administration' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle customer queries. Mention specific examples of how you've successfully managed orders or built relationships with customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Outlook, Word, and Excel. Also, mention your ability to work under pressure and your organisational skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer service role.
How to prepare for a job interview at Kinetic Office Recruitment
✨Showcase Your Communication Skills
As a Logistics & Customer Service Coordinator, effective communication is key. Be prepared to demonstrate your telephone handling skills and provide examples of how you've successfully communicated with customers and suppliers in the past.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, share specific instances where you managed multiple tasks or orders efficiently, ensuring that everything was processed accurately and on time.
✨Demonstrate Problem-Solving Skills
You may face challenges such as invoice queries or customer complaints. Prepare to discuss how you've handled similar situations before, showcasing your ability to remain calm under pressure and make sound decisions.
✨Foster a Relationship-Building Mindset
Building relationships is crucial in this role. Be ready to talk about how you've developed effective working relationships with customers or colleagues in previous positions, emphasising your polite and assertive communication style.
