At a Glance
- Tasks: Provide top-notch admin support to our global export team and customers.
- Company: Join a family-owned global trader with strong values and career longevity.
- Benefits: Competitive salary, profit sharing, pension plan, and subsidised meals.
- Other info: Enjoy flexible hours and excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties:
- Accurate Order Processing
- Ensuring queries from Agents / Customers are resolved efficiently
- Processing credit & return requests
- Organising return shipments from distributors
- Confirming delivery date information and keeping Agents/Customers updated with backorder information
- Ensuring despatch of orders with correct documentation
- Chasing parcels with carriers
- Providing feedback on product and service/operations to Export Office Manager
- Confirming special price agreements
- Following through sales enquiries from new contacts
- Coordinating visits from agents/distributors
- Maintaining and updating orderly filing systems
Person Specification:
- High level customer service / account management experience is essential and able to demonstrate outstanding Customer Service experience
- Highly organised, with the experience of working in a fast moving business environment
- Have meticulous attention to detail
- Knowledge of export sales administration process & export documentation - ideal but not essential
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Sales Administrator in Kirkby in Ashfield employer: Kinetic Office Recruitment
Join a family-owned business that values its employees and fosters a supportive work culture in Sutton in Ashfield. With competitive salaries reviewed every six months, excellent benefits including a Profit Related Pay Scheme, and opportunities for career growth, this is an ideal environment for those seeking a rewarding role as a Sales Administrator in a dynamic export team. The company’s commitment to employee retention and development makes it a standout employer in the region.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Kirkby in Ashfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their business and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Sales Administrator in Kirkby in Ashfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Export team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Attention to Detail:Since this role requires meticulous attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator in an export team. Brush up on key duties like order processing and customer service. Familiarise yourself with common export documentation and processes, even if you don't have direct experience.
✨Showcase Your Customer Service Skills
Since this role requires a high level of customer service, be ready to share specific examples from your past experiences. Think about times when you resolved customer queries efficiently or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle the demands of the job.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to mention how you manage your time and prioritise tasks, especially in a fast-paced environment. Bring along any examples of how you've maintained orderly filing systems or managed multiple deadlines successfully.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, the company's approach to customer service, or how they handle challenges in export administration. It shows you're genuinely interested and engaged with the role.
