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For Companies At a Glance
- Tasks: Provide first-line technical support and respond to support requests.
- Company: Reputable recruitment agency with a friendly and inclusive culture.
- Benefits: Salary up to £27,000, on-call allowance, and end-of-year bonuses.
- Why this job: Join a dynamic team and enhance your tech skills in a hybrid work model.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 25000 - 27000 £ per year.
A reputable recruitment agency is seeking a Service Desk Associate in Mansfield with a hybrid working model (1 day in office per week). Salary ranges from £25,000 to £27,000, plus on-call allowance.
The ideal candidate will:
- Respond to support requests
- Provide first-line technical support
- Log issues accurately
Strong communication skills and a customer-focused attitude are essential. A friendly and inclusive culture along with end-of-year bonuses are part of the benefits package.
Hybrid IT Helpdesk Associate employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Helpdesk Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around customer service and technical support. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking smart for the interview (even if it’s virtual) shows we mean business. First impressions count, so let’s nail it!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role!
We think you need these skills to ace Hybrid IT Helpdesk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid IT Helpdesk Associate role. Share specific examples of how you've provided excellent support in the past – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and friendly, just like how you’d interact with customers. We appreciate a personable touch!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter and how you'd resolve them. This shows that you're not just a people person but also technically savvy, which is crucial for a Service Desk Associate.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to walk through a problem-solving scenario, so think about how you can make complex ideas easy to understand for someone who isn’t tech-savvy.
✨Emphasise Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your customer-focused attitude will resonate well with the hiring team, especially in a role that requires responding to support requests.
✨Get Familiar with Hybrid Work
Since this position involves hybrid working, be ready to discuss how you manage your time and productivity when working remotely. Share any strategies you have for staying connected with your team and ensuring effective communication, even when you're not in the office.
