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- Tasks: Support international customers and manage export processes with precision and care.
- Company: Established family-owned global trader with a strong team culture.
- Benefits: Competitive salary, profit sharing, pension plan, and subsidised meals.
- Why this job: Join a supportive team and make a real difference in global trade.
- Qualifications: Experience in customer service and export logistics is essential.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 27000 - 29000 £ per year.
About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role: They are looking for a Customer Service Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Customer Service Coordinator:
- Coordinating and administering support for their international markets
- Responding to customer queries and delivering customer focused resolutions.
- Providing excellent service to international agents, distributors, and customers.
- Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
- Accurately processing orders, with a focus on efficiency and cost-effective shipping.
- Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
- Managing weekly consolidated shipments to distributors
- Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
- Developing and maintaining excellent product knowledge.
Person Specification:
- High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
- Experienced in moving goods – ie. export procedures, logistics, shipping, working with couriers / freight forwarders
- Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
- Have meticulous attention to detail
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.
Export Administrator employer: Kinetic Office Recruitment
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, so you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions. Think about how your experience aligns with the key duties of the Customer Service Coordinator role, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Export Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, export procedures, and any relevant logistics skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided excellent customer service and handled export processes in the past. We love a good story!
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate meticulousness, so take the time to double-check everything before hitting send. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Kinetic Office Recruitment
✨Know Your Stuff
Make sure you brush up on export procedures, logistics, and shipping. Familiarise yourself with the company's products and services, as well as any recent news about them. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This is crucial for the role, so make it count!
✨Demonstrate Team Spirit
Since this role involves collaborating with various teams, be ready to discuss your experience working in a team environment. Share examples of how you’ve contributed to team success and how you handle challenges within a group.
✨Stay Calm Under Pressure
The interview might include scenarios where you need to demonstrate your ability to perform under pressure. Think of times when you managed tight deadlines or tricky situations, and explain how you kept your cool and delivered results.
