At a Glance
- Tasks: Help players with Phasmophobia issues and improve the game through bug reporting.
- Company: Join a passionate gaming team dedicated to player support and quality assurance.
- Benefits: Competitive salary, hybrid work, free lunches, and generous holiday allowance.
- Other info: Enjoy regular social events and opportunities for personal growth.
- Why this job: Combine your love for gaming with a role that makes a real difference for players.
- Qualifications: Strong knowledge of Phasmophobia and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
About the role: We're looking for an entry-level Player Support Specialist who has a strong understanding of Phasmophobia and is passionate about helping players while contributing to the ongoing improvement of the game. This role sits at the intersection of Player Support and Quality Assurance. You'll be responsible for reviewing bug reports submitted by players, ensuring that valuable information reaches the QA team, and helping keep players informed throughout the process. You'll work closely with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager to make sure player-reported issues are properly investigated, tracked, and communicated. The ideal candidate is an active Phasmophobia player with excellent communication skills, strong attention to detail, and an interest in game development processes. The successful candidate must be in a commutable distance to our UK Office. This role is hybrid based at our office in Southampton. At this time, we are unable to provide visa sponsorship. Applicants must have the right to work in the UK.
Your responsibilities will include:
- Reviewing and triaging bug reports submitted through customer support and community channels.
- Verifying that bug reports contain the information needed for investigation and follow up with players when additional details are required.
- Working closely with the QA team to ensure player-reported issues are reviewed, logged, and actioned appropriately.
- Helping identify duplicate reports and consolidate information to improve reporting efficiency.
- Keeping players informed about the status of their reported issues by coordinating updates with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager.
- Responding to support tickets relating to bugs, technical issues, and gameplay concerns in a professional and empathetic manner.
- Assisting with maintaining internal documentation and tracking systems related to player-reported issues.
- Helping identify recurring player pain points and communicate trends to the wider team.
- Acting as a key communication link between players, support, and QA.
Requirements:
- Strong knowledge of Phasmophobia gained through significant hands-on play experience.
- Excellent written communication skills in English.
- Strong attention to detail and organisational skills.
- Ability to communicate clearly and professionally with players.
- A genuine passion for games and player experience.
- Basic understanding of bug reporting and issue tracking within a game development environment, or a similar technical support environment.
- Basic customer support experience or understanding, gained through work, volunteering, community moderation, or other relevant experience.
- Ability to work collaboratively across multiple teams.
Benefits & Perks:
- Competitive salary
- 5% Employer Match Pension Scheme
- Annual performance bonus + Company performance bonus
- Weekly free team lunches – good food, great company!
- Regular social events – we love bringing our teams together!
- Hybrid & flextime working - because life doesn’t always fit 9–5
- Access to Southampton Football Club tickets - subject to availability and sponsor allocation
- Relocation package to help you settle in
- Electric Vehicle Car Scheme - Get a new car & Save money & the planet
- Employee of the Month vouchers
- Personal wellbeing allowance
- Referral scheme
- Training & Development Budget – invest in your growth with courses, conferences & learning resources
- Training & career development support
- Vitality Health Insurance – includes Vision, Dental & Travel cover
- Aviva Life Insurance
- 30 days holiday, including your birthday and a dedicated wellbeing day
- Christmas studio shutdown – enjoy the holidays, on us!
Player Support Specialist in Southampton employer: Kinetic Games
Join a vibrant and innovative team as a Player Support Specialist in our Southampton office, where your passion for Phasmophobia and commitment to player experience will be valued. We offer a competitive salary, generous benefits including a hybrid working model, personal development opportunities, and regular social events that foster a collaborative work culture. With a focus on employee wellbeing and growth, this is an excellent opportunity for those looking to make a meaningful impact in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Player Support Specialist in Southampton
✨Tip Number 1
Get to know the game inside out! Play Phasmophobia as much as you can and engage with the community. This will not only boost your understanding but also show your passion when you chat with us during interviews.
✨Tip Number 2
Brush up on your communication skills! Practice explaining complex issues in simple terms. We want to see how well you can connect with players and convey important information clearly.
✨Tip Number 3
Be proactive! If you notice recurring issues or trends while playing, jot them down. This shows us that you're already thinking like a Player Support Specialist and are ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Player Support Specialist in Southampton
Some tips for your application 🫡
Show Your Passion for Phasmophobia:Make sure to highlight your love for Phasmophobia in your application. We want to see that you’re not just familiar with the game, but that you genuinely enjoy playing it and understand its nuances.
Be Clear and Concise:When writing your application, keep your communication clear and to the point. We appreciate excellent written skills, so make sure your sentences are well-structured and free of jargon.
Detail Your Experience:Don’t forget to include any relevant experience you have, whether it’s customer support, community moderation, or even just helping friends with gameplay issues. We love seeing how your background can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Kinetic Games
✨Know Your Phasmophobia Inside Out
Make sure you brush up on your Phasmophobia knowledge before the interview. Be ready to discuss specific gameplay mechanics, bugs you've encountered, and how they impacted your experience. This will show your passion for the game and your understanding of player concerns.
✨Show Off Your Communication Skills
Since you'll be the bridge between players and the QA team, practice articulating your thoughts clearly and professionally. Consider role-playing common support scenarios with a friend to refine your responses and ensure you can convey empathy and clarity in your communication.
✨Demonstrate Attention to Detail
Prepare examples from your gaming experience where you noticed bugs or issues that others might have missed. Highlight how you documented these findings or communicated them to others. This will illustrate your strong attention to detail, which is crucial for this role.
✨Be Ready to Collaborate
Think about times when you've worked with others to solve problems, whether in gaming communities or other settings. Be prepared to discuss how you can work collaboratively across teams, as this role requires close cooperation with various departments to improve player experience.
