At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software and hardware issues.
- Company: A growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Opportunity to step up into light Server work and enhance your skills.
- Why this job: Join a fast-paced environment and make a real impact in tech support.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Billericay | Hybrid working, 4 days in office and 1 at home
Hours: 8-5 or 9-6, rota or preference is fine.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API’s.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more.
Second Line Support Engineer employer: Kinetech
Join a dynamic and growing organisation in Billericay as a Second Line Support Engineer, where you will thrive in a supportive hybrid work environment that balances office collaboration with the flexibility of remote work. Our culture prioritises employee growth, offering opportunities to enhance your technical skills while contributing to a high-quality IT support team dedicated to excellence. With a focus on innovation and teamwork, we ensure that our employees are equipped with the tools and knowledge to succeed in their roles, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Second Line Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role, especially with Windows OS and SQL applications. Show them you’re ready to take ownership of incidents!
✨Tip Number 3
Don’t forget to showcase your customer-focused attitude! During interviews, share examples of how you’ve successfully resolved issues for users in the past. We want to see that you thrive in fast-paced environments and can communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you into that hybrid working role in Billericay!
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Second Line Support Engineer role. Highlight your troubleshooting skills, especially with Windows and M365, and any relevant ITIL knowledge.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our fast-paced environment. Share specific examples of how you've taken ownership of incidents and resolved issues in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your experience with hardware building, user account management, and software installation. We love seeing candidates who can hit the ground running with tools like Intune and Powershell.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our hiring process quickly!
How to prepare for a job interview at Kinetech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and M365. Be ready to discuss your experience with troubleshooting SQL-based applications and using tools like Intune and Powershell. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've taken ownership of incidents and resolved issues in previous roles. Think about times when you had to manage multiple tasks or adapt quickly to changes. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this role.
✨Communicate Clearly and Confidently
Since this role involves communicating with users across various channels, practice articulating your thoughts clearly. Whether it's over the phone, via email, or face-to-face, being a confident communicator will set you apart. Consider doing mock interviews with friends to refine your delivery.
✨Emphasise Your Customer-Focused Approach
Highlight your customer service skills during the interview. Talk about how you've prioritised user satisfaction in past roles and how you handle difficult situations. This will show that you're not just technically skilled but also understand the importance of a positive user experience.
