At a Glance
- Tasks: Drive tech improvements and enhance customer experiences across multiple sites.
- Company: Dynamic consumer services business with a focus on innovation.
- Benefits: Competitive salary, company car, and excellent benefits package.
- Other info: Opportunity for genuine ownership and career growth in a collaborative setting.
- Why this job: Make a real impact by shaping technology use in a fast-paced environment.
- Qualifications: Curiosity about tech, experience in product management or customer-focused roles.
The predicted salary is between 45000 - 45000 £ per year.
We’re partnering with a major multi-site consumer services business to appoint a Product Manager focused on improving technology, customer experience and operational performance across a national estate.
You’ll be responsible for identifying opportunities to improve how technology supports both internal teams and customers - from digital journeys and operational tooling through to AI-enabled solutions and continuous improvement initiatives. The business operates in a fast-paced, multi-site environment where customer experience, operational efficiency and offering best-in-class solutions are all business-critical. This is not a desk-based product role. You’ll spend significant time in operational environments, speaking with stakeholders, identifying pain points, testing new ideas and helping turn innovation into scalable, commercially valuable solutions.
What you’ll be doing:
- Building strong relationships with stakeholders through regular site visits and proactive technology reviews
- Identifying opportunities to improve customer journeys, operational efficiency and technology experiences
- Researching emerging technology trends and AI-enabled tools, assessing practical use cases across the business
- Running pilots and proof-of-concepts within live operational environments
- Measuring impact, gathering feedback and supporting the rollout of successful solutions
- Working closely with operational teams and external technology partners to deliver practical, high-impact outcomes
- Management and prioritisation of product roadmaps and improvement initiatives
- Representing the business at industry and technology events, bringing new ideas and insight back into the organisation
What we’re looking for:
We’re looking for someone naturally curious about emerging technologies, commercially aware and practical in their approach. You may have recently started your journey in Product or Digital Product Management, or perhaps developed product, roadmap and delivery skills within an operational, technology or customer-focused role. You will ideally have owned product roadmap and managed and prioritised activities, balancing business needs, operational priorities and potential value/ROI. Experience supporting or driving product initiatives to delivery - pilots, rollouts or continuous improvement activity within operational or customer-facing environments. Able to assess opportunities, challenge ideas and focus on solutions that are practical, scalable and commercially valuable. We’re particularly interested in people who have worked in fast-paced, customer-focused or multi-site environments such as retail, consumer services, hospitality, leisure, transport or similar sectors. Most importantly, we’re looking for someone proactive, confident communicating with different audiences and happy spending time in operational environments understanding challenges first-hand.
Why join?
You’ll have genuine ownership, visibility and influence, with the freedom to explore new ideas, challenge existing ways of working and help deliver meaningful operational and customer impact at scale. This is an opportunity to help shape how a large, customer-focused organisation evolves its use of technology across frontline operations.
Apply now for immediate CV review - recruiter interviews scheduled next week.
Product Manager in London employer: Kinetech
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in London
✨Tip Number 1
Get out there and network! Attend industry events, meetups, or even casual coffee chats with folks in the product management space. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Don’t just sit back and wait for job offers to come to you. Be proactive! Reach out to companies you admire, like us at StudySmarter, and express your interest. A little initiative goes a long way.
✨Tip Number 3
When you get an interview, focus on showcasing your problem-solving skills. Share specific examples of how you've tackled challenges in previous roles, especially in fast-paced environments. We love hearing about real-world experiences!
✨Tip Number 4
Finally, don’t forget to follow up after interviews. A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Product Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight any relevant projects or roles where you've improved technology or customer experience, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about product management and how your background fits our needs. Share specific examples of how you've tackled challenges in fast-paced environments, as we love a proactive approach!
Showcase Your Curiosity: We’re looking for someone who’s naturally curious about emerging technologies. In your application, mention any recent trends or tools you’ve explored and how they could apply to our business. This will show us your enthusiasm and forward-thinking mindset.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Kinetech
✨Know Your Tech Trends
Make sure you’re up to speed with the latest technology trends and AI tools relevant to the role. Research how these innovations can enhance customer experiences and operational efficiency, as this will show your genuine interest and understanding of the industry.
✨Engage with Stakeholders
Prepare to discuss how you would build relationships with stakeholders. Think about examples from your past where you’ve successfully collaborated with teams or clients, and be ready to share how you’d approach regular site visits and proactive reviews in this new role.
✨Demonstrate Your Curiosity
Showcase your natural curiosity by asking insightful questions during the interview. This could be about their current challenges or how they envision the future of technology in their operations. It’ll highlight your proactive mindset and eagerness to contribute.
✨Be Ready for Real-World Scenarios
Expect to discuss practical scenarios where you’ve identified pain points or tested new ideas in operational environments. Prepare specific examples that illustrate your problem-solving skills and ability to turn innovation into scalable solutions.