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- Tasks: Support users with tech queries and troubleshoot hardware/software issues.
- Company: Join a dynamic global media business that values growth and learning.
- Benefits: Enjoy a hybrid work model and vibrant central London offices with perks.
- Why this job: Launch your IT career in a supportive environment with real growth opportunities.
- Qualifications: Excellent communication skills and a passion for tech are essential.
- Other info: This is your chance to make an impact from day one!
The predicted salary is between 20000 - 28000 £ per year.
Service Desk Analyst (Junior Entry-Level) £25 - £28K negotiable on experience. Central London | Hybrid (4 days in-office, 1 from home)
Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential.
What’s in it for you?
- Work in vibrant, creative central London offices (with the perks to match)
- Hybrid model: 4 days in, 1 from home
- Hands-on exposure to both PC and Mac environments
- Variety! You’ll support users via phone, desk-side and at an in-house tech bar
- Real opportunities to learn, grow, and make an impact from day one
What you’ll be doing:
- Supporting users with first and second line technical queries
- Troubleshooting hardware and software issues (PC, Mac, AV, printers)
- Setting up new starters and managing equipment lifecycle
- Helping keep systems up to date and secure
- Delivering top-notch support with a friendly, can-do attitude
What we’re looking for:
- Excellent communication skills – friendly, clear, and confident
- A passion for tech and helping people
- Eagerness to learn, take ownership, and grow in a fast-paced environment
- Familiarity with Microsoft 365 and Windows 10/11
- Bonus: Any exposure to Mac OS or tech troubleshooting
- Bonus: Retail, Customer Service experience
If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. This is more than just a job – it’s your IT career, launched.
Please note Kinetech are acting as recruiter. Please see our website for how we handle your data.
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Service Desk Technician
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Understanding typical issues users face, such as software installation or hardware troubleshooting, will help you feel more confident during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills. Since the role requires excellent communication, practice explaining technical concepts in simple terms. This will show your ability to connect with users and provide effective support.
✨Tip Number 3
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with others in the industry. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 4
Showcase your eagerness to learn. During any interactions, whether in interviews or networking, express your passion for technology and your desire to grow within the company. This enthusiasm can set you apart from other candidates.
We think you need these skills to ace IT Support / Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support role. Emphasise any technical knowledge, customer service experience, and your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've demonstrated excellent communication skills or problem-solving abilities in previous roles or studies.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft 365 and Windows 10/11. If you have any experience with Mac OS or troubleshooting, be sure to include that as well.
Show Enthusiasm: Convey your excitement about the opportunity to work in a dynamic environment. Mention your willingness to learn and grow within the company, as this is something they value highly.
How to prepare for a job interview at Kinetech
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT support, as this will demonstrate your eagerness to learn and grow in the field.
✨Prepare for Common Technical Questions
Familiarise yourself with common technical issues related to PC and Mac environments, as well as Microsoft 365 and Windows 10/11. Being able to discuss troubleshooting methods or solutions will show that you are proactive and ready to tackle challenges.
✨Demonstrate Excellent Communication Skills
Since the role requires clear and friendly communication, practice articulating your thoughts clearly. You might want to role-play common support scenarios to showcase your ability to explain technical concepts in an easy-to-understand manner.
✨Highlight Your Customer Service Experience
If you have any previous experience in retail or customer service, be sure to mention it. This experience can be invaluable in a support role, as it shows you understand the importance of providing excellent service and maintaining a positive attitude.
