Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with tech queries and troubleshoot hardware/software issues.
- Company: Join a dynamic global media business that values growth and learning.
- Benefits: Enjoy a hybrid work model and vibrant central London offices with perks.
- Why this job: Launch your IT career in a supportive environment with real growth opportunities.
- Qualifications: Excellent communication skills and a passion for tech are essential.
- Other info: This role is perfect for recent graduates or those switching careers.
The predicted salary is between 20000 - 28000 £ per year.
Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential.
What’s in it for you?
- Work in vibrant, creative central London offices (with the perks to match)
- Hybrid model: 4 days in, 1 from home
- Hands-on exposure to both PC and Mac environments
- Variety! You’ll support users via phone, desk-side and at an in-house tech bar
- Real opportunities to learn, grow, and make an impact from day one
What you’ll be doing:
- Supporting users with first and second line technical queries
- Troubleshooting hardware and software issues (PC, Mac, AV, printers)
- Setting up new starters and managing equipment lifecycle
- Helping keep systems up to date and secure
- Delivering top-notch support with a friendly, can-do attitude
What we’re looking for:
- Excellent communication skills – friendly, clear, and confident
- A passion for tech and helping people
- Eagerness to learn, take ownership, and grow in a fast-paced environment
- Familiarity with Microsoft 365 and Windows 10/11
- Bonus: Any exposure to Mac OS or tech troubleshooting
- Bonus: Retail, Customer Service experience
If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. This is more than just a job – it’s your IT career, launched.
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Research typical first and second line queries that Service Desk Analysts handle, such as troubleshooting hardware and software issues. This will help you feel more confident during interviews and demonstrate your proactive approach.
✨Tip Number 2
Showcase your communication skills in every interaction. Whether it's through networking or during the interview process, practice explaining technical concepts in simple terms. This will highlight your ability to connect with users and provide excellent support.
✨Tip Number 3
Gain hands-on experience with Microsoft 365 and Windows 10/11. If you haven't already, set up a home lab or use virtual machines to practice troubleshooting. This practical knowledge will make you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Network with professionals in the IT support field. Attend local tech meetups or online forums to connect with others in the industry. Building relationships can lead to valuable insights and potential job referrals, increasing your chances of landing the role.
We think you need these skills to ace IT Support and Service Desk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support and Service Desk Operator role. Emphasise any technical knowledge, customer service experience, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've demonstrated these qualities in previous roles or studies.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft 365, Windows 10/11, and any experience with Mac OS. If you have troubleshooting experience, be sure to mention it as well.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Highlight any instances where you've taken initiative to develop your skills or knowledge in IT or customer service.
How to prepare for a job interview at Kinetech
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your eagerness to learn and grow in the field.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use examples from your past experiences to showcase how you've effectively communicated with others, especially in a customer service context.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft 365, Windows 10/11, and any other relevant technologies. Be ready to answer questions about troubleshooting common hardware and software issues, as this will show your readiness for the role.
✨Demonstrate a Can-Do Attitude
During the interview, convey your willingness to take ownership of tasks and tackle challenges head-on. Share examples of how you've approached problems in the past with a positive mindset, as this aligns with the company's values.
